SOCIAL SHARING

MichaelR2633
Occasional Participant

SOCIAL SHARING

It would have been nice if we received notice (email) that your social sharing is not what it used to be for Facebook. Now, your thumbnail photo cannot be posted. I ALWAYS have a problem with Constant Contact. The only constant with your company is that you can't count on it. There's ALWAYS a problem. Disgusted customer.

32 REPLIES 32
Gwendolyn_B
Employee

Hi @MichaelR2633!

 

I apologize for the experience that you have had regarding our Social Share feature. I do see that you spoke to one of our representatives previously, but I will also answer here in case another customer could use the information too. We have had some reports of customers seeing their photos not appearing correctly when posting to Facebook and we are collecting that information regarding this issue to send out to our engineers. At this time, we recommend using the Short URL to post your campaign directly to Facebook, and then select the image you'd like to use. We apologize for the inconvenience as we work to remedy this issue. Thank you for your understanding in this matter.

 

 

Gwendolyn B
Customer Engagement Specialist
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DebraB163
Health Practitioners & Centers

There was actually a warning posted on Constant Contact for about 6  months regarding this very issue.

Hi @DebraB163

 

You are correct! We have added messaging to make customers aware of Facebook's update to not allowing images less than 200x200 to be posted. 

 

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This message can be seen in the Social Share feature of every account.


Frankie.P
Community & Social Media Support

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KathyA598
Health Practitioners & Centers

Was there ever a solution to the social sharing problem in regards to those ugly images that show up on Facebook when you share a newsletter? If I share the link and just choose the photo off my computer, it's not obvious that I'm sharing a newsletter...it comes across as a small link and that's it. If I share it using the link that CC provides without choosing a photo myself, it chooses my logo as the photo. It doesn't look good at all. Looks like this problem showed up in July 2017, It is now January 2019...and it hasn't been fixed yet? Wow. Thanks in advance for checking into this for me. 

Hi @KathyA598

 

Thank you for reaching out. This particular issue is actually functioning as the system is designed. If you don't select an image, the system automatically grabs the first one displayed in the email. In your case, this will generally be your logo. The way around it is to select an image from the library to display in place of this image. Please feel free to reach out if you need anything else. 

 

Thank you for choosing Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

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Ellen_SewCentral
Participant

I looked and surprised no one else has asked this.  In the last few days, whenever I use CC to post to Facebook, or use the link to a constant contact email in a self generated post, Facebook uses random pictures in that email link and I cannot edit them.  Therefore, it picks up both pictures and ads - and I am unable to Boost or promote my CC campaign email on Facebook (violates the word restrictions on pictures).  Used to be you just selected a pciture in CC for your Facebook post, and it worked well with Facebook.  What is the work around?

Hi @Ellen_SewCentral,

 

Thanks for reaching out about this here in the Community! We understand your concerns and want to let you know that Facebook recently changed its API thus affecting which image is included with Social Share posts. Basically, Facebook now automatically selects the image. While we are actively working on a solution for this, you can try making the first image in your email campaign the same image that you'd like to appear in your Facebook share. Or you can manually post your email campaign's permanent URL and image to your Facebook page.

 

 


Nichelle M
Community & Social Media Support

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BarbaraN3
Occasional Participant

Even when I copy and paste the link no picture at all shows up. Just the link

Hello @BarbaraN3,

 

After pasting the link, the Facebook business page should give you the option to upload your own images to associate with the link. So if you have the image file saved to your desktop you'll be able to choose it when the option appears. 


Nick S.
Social Media & Content Manager

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EvelynS39620
Occasional Participant

Good morning. I produce a newsletter each week and use Social Share to post it to Facebook. For several weeks now, the image I attach to the post is not posting and a generic picture is posting (It is a picture that we have used in the past but not sure how Constant Contact if picking the picture or if Facebook is adding it to newsletter) Either way, we are a tourism center and I select a different picture for each newsletter. Can you please explain why this is happening and provide any insight in how to get Social Share working properly again. Thank you. Joanne Moore 

Hello @EvelynS39620. Thanks for reaching out about this here in the Community! I'm sorry that this has been happening to you but we can certainly let you know what's going on. Facebook recently changed its API which now auto-selects the image for your Social Share posts. While we are actively working on a solution for this, we suggest using the Short URL for your campaign to create a manual post on Facebook. This way you are able to add the image that you would like to include. 

 

I apologize for any inconvenience this may cause you but I assure you that we are working towards a solution that will allow you to include the image the way that you used to.


Caitlin M.
Community Manager
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EvelynS39620
Occasional Participant

Thank you for your reply. I am looking forward to a fix being announced.

YaleD
Participant

Why does the social share now automatically pick up the first pic in the email rather than using the one I select to use on the social share?

Hi @YaleD,

 

Thank you for bringing your query to the Community forum. I'm sorry that this has been happening to you but we can certainly let you know what's going on. Facebook recently changed their API which now auto-selects the image for your Social Share posts. While we are actively working on a solution for this, we suggest using the Short URL for your campaign to create a manual post on Facebook. This way, you can choose the image that is associated with your post. Let us know if you have any further questions!

 

 

Gwendolyn B
Customer Engagement Specialist
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I understand that since July 17 there has been a problem w/ posting photos when an email is shared to FB.  It's already one and a half months since this problem began and the notice says you working on fixing the problem.  What is taking so long?  It doesn't feel like I'm getting my money's worth if a problem like this isn't resolved in a timely matter, which at this point has come and gone.  Please advise.  Thank you.  

@Rabbi EddieS1072372629

 

Thank you for reaching out to the Community.

 

I am sorry for the delay is finding a workable solution to this recent change. When various social media sites make changes to their policies we have to adapt accordingly and in some cases we are at the whim of the change on the social media site. Please Click Here for some more information in regards to this change.

 

All of this said, we will send you an email once this has been resolved. Again, I do apologize for the delay and inconvenience. Please let us know if you have additional questions.

 

Thank you for using Constant Contact, have a great day!

 

 

Evan G.
Customer Engagement Specialist
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EdM711
Occasional Participant

I called recently to ask why some photos are downloading while others aren't. I've had Constant Contact for several years now and never had this issue until recently. The spokesperson told me it was a problem and their engineers were investigating trying to fix the problem. I wasn't the only one I guess. How's it going. I just did tried to download two photos and they didn't load into Twitter or Facebook.

 

Ed Martin

 

Hi @EdM711

 

Thank you for reaching out to the Community! I apologize for the experience you're having with sharing your emails on your social media accounts. This is something that happens due to Facebook's recent changes to help with false articles from being posted. These changes cause Facebook to auto-pick the image, title, and description for your Social Share posts. While we do not have a time estimate of when this will be fixed as this is something we are still actively looking into. In the mean time, we also do suggest to manually post your emails by their Share URLs. I also did want to note that I took a peek at your Twitter account and can see the image you selected is showing. 


Frankie.P
Community & Social Media Support

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EdM711
Occasional Participant

Yesterday, Dec. 2, I downloaded a photo on CC. It did not download into Facebook. It’s hit and miss. I had tp paste URL to my Facebook Page and download photo manually. Not sure why I’m paying CC. 

Hello @EdM711. There was a recent update with Facebook where you will no longer be allowed to customize the image for posts made with Social Posts that contain a link. I'm sorry that your image did not post to Facebook but I'm glad to hear that the workaround with using the Short URL worked for you. 


Caitlin M.
Community Manager
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