We are testing as part of our preparation to being using CC to communicate with our customer base. We have successfully configured SPF and DKIM for use my our own domain, however DMARC is still failing. I believe it is because the mailed-by and signed-by domains do not match. Because of this, our emails show as from email@example.com via auth.ccsend.com and are being routed to spam/junk. How do I get the mailed-by and signed-by to match? And/or any other suggestions on how to get DMARC to pass? Thank you!
Thanks for joining us in the Community. For these kinds of topics, its advised to reach out to our Account Review and Deliverability team directly. For hours and phone numbers please click here.
I have noticed the same issue. My emails / newsletters are going to the junk folder since CC added via auth.ccsend.com to the end of the emails. Is there a way to remove this?
Hello @RobinaB9 ,
If you're having issues with authentication, I'd recommend reaching out to our Deliverability team so they can investigate.
"There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - WillSee Article
"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - CaitlinSee Article
"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - NickSee Article