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Saving after adding // changing

Occasional Contributor

Saving after adding // changing

We have found that after working on the webiste we are developing, and saving the work, when coming back to the website, it had been reformatted. Why does it do that? We are feeling a bit insecure about putting the website online if we are not sure how it is going to look. Also, it is painful to redo work already done and hope that it won't be reformatted. Help please!


Re: Saving after adding // changing

Hi @CarolH68 


Thank you for reaching out to the Community! I truly apologize you're having this experience with saving your edits. If a customer hits save or publish on their website in Website Builder these changes do normally save. Is it possible you may have left the edit session open for a long period of time without pressing save or publish? With that said, we can continue troubleshooting if you can please provide a screenshot along the with the browser you were working in, and a description of edits you made versus what was reformatted. You can also contact Website Builder's Support directly by phone, email, and chat.

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