Saving each changes takes 15 seconds or more!!

Saving each changes takes 15 seconds or more!!

I'm having major trouble creating campaigns and have been for the last month. 

 

When I am working on a campaign every change I make and try to save takes 15 seconds or longer to save! I've counted this seconds. 

 

This is sooo frustrating. I've tried a different computer, new browsers, working from a new template and not just copying the old emails. Nothing is changing it. I can't figure this out!! Please help.  

1 REPLY 1
Moderator

Hi @learningparent 

 

Thank you for taking these troubleshooting steps you've mentioned. I apologize you are still seeing this slowness. You mentioned trying different computers. Were both of these computers running on the same internet connection? Have you also tried running a speed test in your browser? A download speed of 3+MB, and or the upload speed of 1+MB, is needed to run our site without issues. With that said, we would be happy to look into this connectivity experience with you further! Please email us at social_support(at)constantcontact(dot)com with the following details:

 

  • You Computer Type - Computer type & operating system. (Mac, PC, OSX, or Windows 7, etc.)
  • Work or Home - Are you working on a work or personal computer on a home, work, or public network they are on?
  • Browser & Version you have tested in
  • Your Internet Service Provider (Comcast, Verizon, etc.)
  • You connection type (DSL, Wireless, Satellite, 3G/4G, etc.)
  • Any security software and firewall programs you have running (McAfee, Norton, AVG, etc.)
  • The results of your speed test

Frankie.P
Community & Social Media Support

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