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Scheduling Posts

YvetteD3
Participant
‎02-03-2021 12:29 PM
‎02-03-2021 12:29 PM

Scheduling Posts

What does this message really mean.  When I chatted I was told that it just meant the post was scheduled for a later time.  I think that is wrong info.

 

Uh oh! There was an error scheduling the posts. Please try again.

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1 REPLY 1
William_D
Moderator
Moderator
‎02-03-2021 04:14 PM
‎02-03-2021 04:14 PM

Hello @YvetteD3 ,

 

There's a number of things that may be causing issues due to Facebook's stringent API permissions. For our troubleshooting purposes, is this affecting your Social Share functions, or is it also affecting your ability to make posts via the Social tab in the navigation bar? Is it affecting multiple social media platforms, or just Facebook? Is it affecting multiple Facebook accounts or just one?

 

Additionally, we've sometimes seen this error resolved by:

  1. Disconnecting your Facebook business page from your CTCT account
  2. Removing our app from your business page's permissions
  3. Reconnecting your Facebook business page to your CTCT account

William D
Community & Social Media Support

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