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Search campaigns feature not working anymore

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LuigiF1
Participant

Search campaigns feature not working anymore

It's me or someone else has a problem with this feature?

Simply it doesn't find anything or finds wrong emails that don't contain the keyword.

1 ACCEPTED SOLUTION

Hi @LuigiF1. Thank you so much for the screenshots. Those are very helpful! 

 

At this time, our campaign search feature is experiencing a backlog of allowing more recent campaigns to show as a search result when searching under Campaigns. For the time being, I would suggest using the search box under Reporting since that is producing search results. I'll note that only sent campaigns will appear as a search result when under Reporting. I'll make a note of this issue on your account so you can be notified if there are any updates. 


Caitlin M.
Community Manager
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3 REPLIES 3
Caitlin_M
Administrator

Hi @LuigiF1. I see that you reached out to us through chat to discuss the trouble you're having while searching for a campaign. What keyword were you using? If you search for a campaign under Reporting (located right above the table), are you able to find the correct campaign?

 

 


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hi Caitlin, thank you for your replay.

The Search by Campaign Name in Reporting works well. Please look at the attached images.

Regards.Schermata 2020-06-06 alle 09.46.57.pngSchermata 2020-06-06 alle 09.46.25.png

Hi @LuigiF1. Thank you so much for the screenshots. Those are very helpful! 

 

At this time, our campaign search feature is experiencing a backlog of allowing more recent campaigns to show as a search result when searching under Campaigns. For the time being, I would suggest using the search box under Reporting since that is producing search results. I'll note that only sent campaigns will appear as a search result when under Reporting. I'll make a note of this issue on your account so you can be notified if there are any updates. 


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post