I'm wondering if anyone can help. It's becoming difficult to trust my click through lists due to the fact that in many cases I get examples of all employees at a certain company seem to click on all the links possible, all with the same time stamp. Same goes for some individuals. It started as only a few but is now getting hard to tell who has really clicked on anything.
At first I thought it must be some sort of error with the customer company email systems but how would constant contact read automatic things as actual clicks?
Anyone else have the same issue?
May 13, 2021 1:57:40 PM
Our devs have just improved our system to detect which clicks come from humans versus those from programs or bots, so we can give you a more accurate picture of your contacts' engagement with your emails. Once this change is turned on in your account, you may notice a decrease in your open and click reporting going forward, but you can have confidence that the opens and clicks reflect your contacts' actions. Any campaigns sent after will reflect this change in reporting.
We've already begun rolling out this updated system, and if everything goes smoothly, we'll have every account updated relatively soon. To check if you're setup for the new reporting system, or to opt-in early, please call our general support line so they can securely confirm the permissions access for your account and opt you into it.
Thank you all for your patience while our devs got this built and tested.
I received an email a couple weeks ago, saying that I was part of the group that it was being tested on, but not really any other information. And I have not seen any difference in reporting. I'm still seeing excessive clicks in my reporting.
At the least can we have a search option so we can exclude these false positives? Basically I want to search for anyone that has opened and/or clicked except for 0-2 minutes after the campaign has been sent. That should be easy since you have the reported times opened/clicked...
I am also having the same issue starting just this week. Click rates have jumped to 40-60% on multiple different email lists and it's clear in the click timing that all the links in my email were "clicked at once" exactly as described by others in this thread. It would be great to get a solution to this issue as our sales follow up procedures are highly focused on individuals who clicked specific links. It appears that we won't be able to rely on the standard click reports going forward so we will really appreciate a fix for this issue.
I have a very large b2b marketing database and have noticed that I get false click reporting when sending emails to the larger ones. I understand that this is due to their server-side security features, but it would be great if CC could somehow flag these so we can get a clearer picture of engagment.
Hello @JenniferN38 ,
Our engineers are looking into how we can either mitigate these false clicks, or provide a way for them to be turned off. I've gotten your request submitted to them, so that if and when there is an update they'll notify you directly.
Obviously the only real workaround at this time would be to simply ignore these clicks, typically occurring at the literal exact send time. Or you can also export the click report and delete those clicks. Either of these does run the risk of omitting genuine clicks from quick-reacting contacts, but this number would presumably be negligible. The second one could also act as a potential workaround if you're needing to add the clickers to a list and omit the most obvious security bot-clicks.
Can you add us to your list for updates as well - we are having the same issue. I can manually sort them out for now since our lists are relatively small - but would be ideal if there was an automated way to do this in the reporting.
Hello @HiveDigitalMinds ,
We've gotten your case and account info to the engineers. If and when they have an update to the service request, they'll make sure to notify you by email. At this time they don't have an ETA on an update regarding this request.
If there's anything else you'd like assistance with, feel free to make a new thread and we'll gladly help out. Have a good day!
I have the same issue. Every employee of a local public agency appears to open out emails and click on every link as soon as I send it out. Degrades the value of our reports.
We had a surprising number of email recipients 'click' on a button to request a demo. The button was the link to my Calendly site. While we had a number of clicks, no one scheduled a demo. This seems to be a recurring problem and I'm guessing we are doing something wrong. Is it possible that when someone opens one of our emails, because of an error on our part, the system is logging a click? For example, on one campaign where we sent 500+ emails, the click rate to schedule a demo was about 10%. However, while I would expect about 50 people would have scheduled a demo on my Calendly site, there were none. I have to believe we are doing something wrong. Ideas?
Hello @CynC7 ,
I have looked at the link atit is set up correctly. What you are seeing in the clicked link information is that the security/firewall scans all the links when the email is received. this triggers the reporting and shows all the links clicked at the exact same moment. These are not the contacts clicking the email.
This is very confusing. So while I "think" someone clicked a link in the email, they actually did not? If that is true, that renders Constant Contact useless as a platform for insight. I'm trying to discern who opens emails, who clicks on links and most importantly, who clicks a link to request a demo. I'm seeing 'demo clicks' that are false. It might be time to seek another solution.
You are correct. When a contact has a strict firewall and security system it does have to scan all the links to make sure they are not harmful to the viewer which does show as a click in your account. I do apologize for say inconvenience this may cause as it is something that is out of our control. It is going to be very rare that someone has a firewall this strict thankfully.
I am experiencing the same issue. And it is far more common than you allude. What is constant contact doing to make these metrics more reliable?
The high security firewalls aren't a rare occurrence anymore. In fact, with each email I send out, the inaccurate/firewall clicks are becoming more and more common. The inaccurate reports are becoming cumbersome and the value of using CC is becoming lower. What is CC doing to make these metrics more accurate?
What's it mean when the report shows some recipients clicking every link within an email?
I haven't dug into it deeply, but it seems to be the same few recipients. And it's every (or most every) link, even if there are hundreds of links in the email.
I don't find it credible that humans are intentionally clicking so many links. There's probably something funky happening with their email client or the way Constant Contact is interpreting activity. But what?
Hello @JimS373 ,
If the same set of contacts are regularly opening and clicking throughout the entirety of your links all within the same minute, they're likely using a security program that explicitly clicks the links to check their safety.
Our devs are still looking into ways our system can prevent reporting for such clicks from our end, however it is an explicit issue being caused by third party programs run by the contacts (or their IT teams). I've submitted your case to our devs, so if and when they have an update regarding this they'll notify you.