I'm wondering if anyone can help. It's becoming difficult to trust my click through lists due to the fact that in many cases I get examples of all employees at a certain company seem to click on all the links possible, all with the same time stamp. Same goes for some individuals. It started as only a few but is now getting hard to tell who has really clicked on anything.
At first I thought it must be some sort of error with the customer company email systems but how would constant contact read automatic things as actual clicks?
Anyone else have the same issue?
Hi Hayley, I haven't found one as of yet. This performance fault is also present in other email newsletter companies as unfortunately it is entirely caused by the method some companies anti-spam/virus software operates by. They sort of 'read' the emails and so it lists as a false positive.
For the sake of visibility, I'm marking this response as an Accepted Solution.
Some security programs will "click" and "read" through emails as a method of anti-malware protection. This can result in some contacts showing as "opening" the email and "clicking" every single link all within the same moment of time - typically within a minute of the email being sent out.
Unfortunately, this issue is plaguing other ESPs as well, resulting in incorrect reporting information for anyone who uses our systems as well as others. We understand that you rely on accurate engagement reporting for your important marketing and other communications.
Our engineers are currently in the process of developing and testing a way to mitigate this issue from our end, but at this time we do not have an ETA on a release for such a system. As we receive updates about development, we will make sure this Accepted Solution post is updated in turn. We'll continue to flag and respond to threads outside of this one with the same issues and concerns, and make sure their accounts are marked for engineer notifications.
So, recognizing that multiple click throughs at the same time are likely indicative of security program intervention, is there any reliable way to know if the affected email addressees even received our emails?
Thank you for your feedback! I will submit this over to our engineers and you will be contacted with updates. Thanks!
The same people show up on the click-through report each week and its reporting they click-through
on every link and social media icon. I highly doubt this is what is actually happening and this is an inaccurate report. Why is this reporting like this?
Hello @PPIMeetings ,
See the current mass thread's "Accepted Solution," for details on the issue you're describing.
Our devs have just improved our system to detect which clicks come from humans versus those from programs or bots, so we can give you a more accurate picture of your contacts' engagement with your emails. Once this change is turned on in your account, you may notice a decrease in your open and click reporting going forward, but you can have confidence that the opens and clicks reflect your contacts' actions. Any campaigns sent after will reflect this change in reporting.
We've already begun rolling out this updated system, and if everything goes smoothly, we'll have every account updated relatively soon. To check if you're setup for the new reporting system, or to opt-in early, please call our general support line so they can securely confirm the permissions access for your account and opt you into it.
Thank you all for your patience while our devs got this built and tested.
Wanted to follow-up on your response and see where CC is relative to this fix. Further, will those who have accounts with you be provided an alert that this fix has been complete. We have been noticing similar activities relative to blanket clicks and opens from certain companies. Any follow-up information would be greatly appreciated.
Hello @MicheleY81 ,
We are still going through the beta of the newer system. I've tracked your interest in this, so that when it's fully released you'll be notified. If you'd like to opt-in sooner, please call our general support to confirm any account security questions asked. Once you've confirmed that account access, the agent will let our Tier 2 team know you want to be opted into the beta sooner.
We are still going through the beta of the newer system, and releasing to accounts in waves. If you'd like to opt-in sooner, please call our general support to confirm any account security questions asked. Once you've confirmed that account access, the agent will let our Tier 2 team know you want to be opted into the beta sooner.
How do we know if this solution has been implemented for us? I am still seeing that the first 40-50 click throughs are most likely bots.
We are still experiencing the issue described. Could you please advise regarding the status of this update "fix"?
We again having a big problem with the amount of clicks that we receive each time we send an e mail campaign
We have sent a new Mailing with a complete new add and we did have the same problem again. Lots of clicks in every link of the ad, no matter if its important or not.
Constant Contact support team said that the problem is that a lot of companies now have antimalwares bots that click in every link before define if the mail is a spam or not. But they are not giving us a solution.
¿Is there someone that could help me with this situation?