Self-authenticate your email address CNAME record – pending

TandemMarketing
Regular Participant

I can't reach anyone to take care of this, it's been much longer than 48 hours. It's been a week. 

5 REPLIES 5
William_A
Moderator

Hello @TandemMarketing ,

 

Your self-authentication isn't showing as being completed on our end. Make sure to go back through the process to make sure each applicable step was followed, and reach out to your web host if you need further assistance with it. Otherwise, you're also welcome to reach out to our Delivery team if you need more advanced insight and guidance on this.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

Hi there,

The number that is for USA and Canada is out of service, I tried calling: 866-433-8499. This is the delivery team number. 

That number is working on the different call devices I'm testing on, make sure you're typing it in right, or that your cell device is correctly loading up the phone link. If you're calling from outside the US and CAN, try checking the country code being entered for the call.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

Yesterday it was not working. I just checked today, and it is working. 

I was also trying to authenticate a client I serve, not my own. 

  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar