Self-authenticate your email address CNAME record – pending

[TandemMarketing]

I can't reach anyone to take care of this, it's been much longer than 48 hours. It's been a week. 

[William_A]

Hello @TandemMarketing ,

Your self-authentication isn't showing as being completed on our end. Make sure to go back through the process to make sure each applicable step was followed, and reach out to your web host if you need further assistance with it. Otherwise, you're also welcome to reach out to our Delivery team if you need more advanced insight and guidance on this.

[TandemMarketing]

Hi there,

The number that is for USA and Canada is out of service, I tried calling: 866-433-8499. This is the delivery team number. 

[William_A]

That number is working on the different call devices I'm testing on, make sure you're typing it in right, or that your cell device is correctly loading up the phone link. If you're calling from outside the US and CAN, try checking the country code being entered for the call.

[TandemMarketing]

Yesterday it was not working. I just checked today, and it is working. 

[TandemMarketing]

I was also trying to authenticate a client I serve, not my own.