Send Error campaign

SOLVED
Go to solution
Frequent Participant

Send Error campaign

Good afternoon,


Today, I have two campaigns created in a state of "Sent" but the mail did not reach any of the associated contacts list, I send test emails and also reached me, I have a problem with your service?

1 ACCEPTED SOLUTION
Frequent Participant
121 REPLIES 121

Hello @MargrettaS. I'm sorry that you were having trouble with receiving test emails. We'd like to help you with this and see what might be causing the test emails to not come through. Could you please email us at social_support(at)constantcontact(dot)com with the email addresses that are not receiving tests and a reference to this post?


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

This is happening to us as well. This week, no one received our test email. We send it to distribution list under our organization domain. We've tested the DL and it is working fine. Several of us have tried sending test emails to ourselves; for some, it worked fine (I received them & have a Gmail address, another user with an Earthlink account did not). This morning the email went out to our full list but some of our proofers are reporting not receiving it. These are people who regularly receive our emails.  

Frequent Participant

The same thing happened to us this week -- our test email from preview was not received (it's sent to a DL that we have tested is working). Today the full email that is sent was not received by regulars who receive the email. How would we identify a problem (and why does the test email say the email has been sent when in fact it hasn't?

Hello @CBECBE,

 

Thank you for reaching out to us. Distribution lists (or role addresses as they are also called) are not able to be sent to. The reason being is because there are potentially many email addresses on the other side of a distribution list, we cannot guarantee that every address gave permission to receive the email. Click here to learn which role addresses are currently blocked from being able to send to. 

 

If you find that your address is not represented on that list you can reach out to us at social_support(at)constantcontact(dot)com with your username, the address in question, and a reference to this post. We can investigate for you. Or, you can contact our Deliverability specialists at 866.433.8499 (U.S.) or 339.222.5900 (International). They are available 8AM to 10PM ET Monday through Thursday and 8AM to 9PM ET on Fridays.

 

Additionally, if contacts were sent the email separate from the distribution list and they are business domains (i.e. @constantcontact.com) then it's possible Constant Contact needs to be whitelisted in your organization's ISP security settings. Click here for information on whitelisting.


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

When sending a test email, it is received by my personal email account (gmail), but not my corporate account (Outlook 365).  I am not comfortable starting this campaign until I understand why the test email is not received by Outlook.

Hello @IanS04,

 

Thank you for coming to the Community with your inquiry. The most likely reason you did not receive it at your corporate account is because the ISP (Internet Service Provider) in which your corporate address is housed has certain security filters in place that prevented it from coming through. This happens with many business email addresses that want to control the flow of emails that make it into their system. I would take a look at this article on whitelisting and refer it to the IT team or department responsible for managing your corporate email address. We definitely want to make sure you feel comfortable sending your email campaigns!


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

We use mimecast as our email filter, and I had already whitelisted the domains suggested by ConstantContact.  I also get ConstantContact email from other firms, and even your email (from a constantcontact domain) got through.  I set up a test campaign with only a few emails from my firm, and none of them got through either.  Any other ideas?

Hi @IanS04. Thanks for confirming that you've taken steps to whitelist Constant Contact. You mentioned that you whitelisted the domains. Did you whitelist our IP addresses as well? I just want to make sure that all of the steps have been taken. If you have done this, I suggest that you talk with a member of our Deliverability team who will be able to look further into this for you and see why you aren't receiving the test emails in your Outlook account. Here is a link to their numbers and hours. 


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Frequent Participant

Hi There,

 

From yesterday, I am not receiving any test mail on my email, here are the campaign names- IR##_Thanx_2017, I tried many campaigns but it seems all the campaign have same issue. I am Using Outlook 2010 and already checked the spam folder.

 

Waiting for the quick resolution.

 

Thanks,

Ajay

Occasional Participant

My test e mail isn't working, and hasn't worked now for 3 days !!!!!!!!!!

 

Tried a test campaign and that didn't work, even though it shows e mail sent

Hello @SilviaS3. I apologize that you are not receiving your test email. Have you checked your spam and junk folders? Did you also try sending your email to a different email address?

 

If you are still having trouble receiving your test email, can you email us at social_support(at)constantcontact(dot)com with the email address you are trying to send your email to and the name of the campaign you were testing? This way, we can look further into your issue.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Hi yes have checked spam folders but no e mail to my main e mail account, but does go to my aol e mail account.

 

Have sent a test campaign, say e mail sent but still not recieved 

Hi @SilviaS3. I sent a test email to my inbox and I was able to receive it right away. I believe that your email client might be blocking test emails from coming into your inbox. I suggest whitelisting Constant Contact in your security program. This link provides you with the different IP addresses that we send from. If you are still having trouble receiving test emails, you can contact our Deliverability team at the numbers and hours listed here


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hello @SameerJ4. It looks like you emailed us yesterday and we have been assisting you through there with seeing why you are not receiving your test emails. We will continue our conversation through there.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Frequent Participant

I have checked everything mentioned by suport team,

 

Already tried sending a preview/test to just my email address without including any others, than tried by uploading list including my email ID but not working . I also checked internal server or ISP blocking possibilities with IT department BUT there is no blocking for Constant Contact even i was receiving the emails before 2-3 days.

 Its already 2 days after pointing this issue to the support and still waiting for the solution.

 

Thanks,

Hello @SameerJ4,

 

Thank you for the additional information. I tested the email campaigns you mentioned and I was not able replicate the issues you are experiencing. They were received to my inbox within seconds of submitting it. This is definitely something we want to resolve for you but at this point I think the best thing is to contact our Deliverability specialists by phone. They will be able to work with you in real-time to investigate and test what might be causing the delay. Please reach out to them at the numbers listed here.


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Frequent Participant

Thanks..resolved now.

Hi @SameerJ4. Glad that we were able to assist you! Please let us know if there is anything else we can help with.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Hi Community,

UK member! I've been using CC for sometime but the new interface isnt sending my test emails back to me to preview.Kindly help please as live support is not available for UK for a some hours yet.

Thanks in anticipation.

Keith Horton

Hello @KeithH105!

 

I'm sorry to hear that you are having trouble receiving your test emails. I was able to receive some test copies from your account myself. It is possible for there to be a delay with test emails of a few hours, but if this has been ongoing, I think the next best step would be to have Constant Contact's sending IP addresses cleared or whitelisted on your own network. Please see article: Whitelisting Constant Contact Website with your Security Program. If you would like any guidance or if you have any follow up questions, we have a dedicated Account Review team that you can reach directly. Please note this team does in fact have their own UK phone number and special hours. Find their information here: Contact an Account Review and Deliverability Specialist

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

Occasional Participant

You advised me what had probably happened with info how I might clear the problem, but not why it has changed only since the CO interface upgrade/modification?

Best regards,

Keith