Send welcome email to manually added contacts

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KumailJ
Occasional Participant

Hi there,

 

I've setup automated welcome emails in the past and things worked out well. 

 

For some reason, I've activated a new welcome email associated to a list, and whenever I add contacts to the list, the welcome email is not triggered. 

 

I've tried to remove and re-add contacts. I've tried to re-do the whole automated email. 

 

Not sure how else to trouble shoot this. 

 

Any help would be appreciated.

 

TIA

1 ACCEPTED SOLUTION
William_A
Moderator

Hello @KumailJ ,

 

Do you have multiple welcome emails active? True welcome emails only trigger off of sign up form additions, not manual list additions / uploads from you. An automation series (as in one that can potentially have multiple steps) would be needed for list addition triggers beyond just a sign up form add.

 

See also:

Automation overview

Automation creation

Automation tips


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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2 REPLIES 2
William_A
Moderator

Hello @KumailJ ,

 

Do you have multiple welcome emails active? True welcome emails only trigger off of sign up form additions, not manual list additions / uploads from you. An automation series (as in one that can potentially have multiple steps) would be needed for list addition triggers beyond just a sign up form add.

 

See also:

Automation overview

Automation creation

Automation tips


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
KumailJ
Occasional Participant

Ah ok this makes sense. I've set this up as a welcome email, but you're right. The others I had setup with the other automation series option. 

 

Thanks! 

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