Sender's Account May Have Been Compromised - Gmail Message

[JudiB4]

Recently, when we deploy our emails, Gmail users have been reporting seeing the following message. We haven't had any security concerns with our account, so why is there a warning that appears before the content of our emails? Thanks!

[William_A]

Hello @JudiB4 ,

This might be stemming from a contact reporting your emails, or an issue born through authentication. However if you're only seeing this issue occur in the same Gmail as the one you're "sending" from, then it's likely just Gmail taking extra precautions from us technically spoofing the address. With that said, here's some tips on what you can do to avoid message like this in the future:

1. Setup authentication. Self-authentication will always be the best, if you have your own domain. If you're using a free address (Gmail, Yahoo, AOL, etc.), then you can either use no authentication or use ours.
2. Safelist our domains in your security system / network. If you're using a Google Workspace (formerly G Suite) for your email provider, your IT team may also need to safelist our domains to avoid warning messages like this. Recipients seeing this warning can safelist your email address.
3. Contact our Deliverability team. They'll be able to provide more specialized insight, and will have tools to check certain deliverability elements like warning messages, spam filtering, etc.