Hello @electric_tara ,
I was just in your account, and wasn't able to recreate the issue. Based on that, it sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting.
If none of those alleviate the issues, please call our general support line so they can screenshare to see the issue as it's happening live and troubleshoot further. If all else fails, they'll also be the ones who can confirm your security questions to send/schedule the email for you.