Sends to hotmail are empty messages

KarmaW
Regular Participant

Sends to hotmail are empty messages

Some of our recipients with Hotmail addresses are reporting the emails they are getting are empty messages.
It seems like Constant Contact needs to address this based on the threads I've read? Is that accurate? 
Any suggestions on how to resolve?

10 REPLIES 10
William_D
Moderator

Hello @KarmaW ,

 

Could you please respond to the automated @ mention email you receive with some of the following details:

  • Is the issue that the images aren't loading / are being blocked? Or is the entirety of the email including regular text also missing?
  • name of campaign affected
  • screenshot of the issue
  • Did the images from the same email show fine in another email client like Gmail, Yahoo, Apple Mail, etc.?

William D
Community & Social Media Support

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KarmaW
Regular Participant

The entire email is blank - the "view in browser" link isn't showing up. It's just a blank white email.
All of these emails are custom coded, with graphics.
Hotmail addresses are mostly the ones ones having empty emails sent to them, but we did get a report from another exception, that is a private email address.

The images are working fine for everyone else.

Hotmail addresses for these campaigns have had reported issues:
Tented and Heated Patio Dining Open at Daniel's Broiler-Leschi
All the "Delivery / Takeout" ones

They could see the "Apple Cup" Emailer though.

KarmaW
Regular Participant

empty-hotmail-example.jpg

Thank you for replying with that info, @KarmaW . I reached out to our higher level technical team, and they're going to take the case to investigate the issue in greater detail. They should be reaching out to your account's primary email address within the next four business days with an update regarding their investigation and/or for additional information collection.


William D
Community & Social Media Support

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KarmaW
Regular Participant

Hi - we haven't heard back about this issue & it continues to happen? Can you give me an update or a person to contact? We've had a couple non-hotmail messages show up empty as well that was an Outlook email address.

Thx.
Heather

Hello @KarmaW ,

 

Our Tier 2 sent an email to you regarding an update to the issue. The email would've come from an @constantcontact.com domain on December 7th, 2020. Please refer to that email for where the issues were occurring within the custom code templates. If you need us to resend that email update, please let us know.


William D
Community & Social Media Support

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KarmaW
Regular Participant

We don't have / can't locate that December 7th email - can it be re-sent?
Thanks!

I've just re-sent the email. It will have subject line: Your Constant Contact Support Inquiry


William D
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
KarmaW
Regular Participant

We cannot locate this email, even in the junk / spam folder? Can you possibly re-send to 

Hello @KarmaW ,

 

I have re-sent the email again to the address you provided. At this point, if you're still not receiving our emails, especially if they're from our support teams, you should really speak with your IT people to make sure your security setups aren't blocking our domains.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.