Hello @user573466 ,
Here are some general best practices for deliverability. If this is an email to internal contacts (i.e. those who share a work domain with you), then the lack of our standard live-send authentication associated with the test emails, combined with a lack of self-authentication from you may be causing the issue. Without at least some level of authentication, email security programs may treat a 3rd party service sending emails, posing as coming from your email address, as highly suspicious.
Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - particularly self-authentication since you have you own domain.
If you'd like to learn more about safelisting, and what it entails:
Safelisting domains in a security system
Safelisting email addresses in an email client or security system
If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Did I answer your question? If so, please mark my post as an
"Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
