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Setting up Organization in Settings

SheriM80
Participant

Setting up Organization in Settings

The urls are not clearing in the dialog boxes. The library link is not working. Cannot use copy and paste to add link for privacy policy. Boxes and type are too small on the page.
1 REPLY 1
William_D
Moderator

Hello @SheriM80 ,

 

I was able to go into your account and make changes to the organization info section without any issues (I made sure to replace all your original information afterwards). It's possible you were running into some weird connectivity issue on the page. If the issue persists when trying to make your changes, please try the following connectivity troubleshooting steps, to see if they alleviate the issue:

  • Does clearing your cache (not the saved passwords, just the cached images and files) alleviate the issue?
  • What browser are you using? Does using a different browser, or using Private/Incognito browsing mitigate the issue?
  • Are there any updates pending for your browser? If so, does updating it let you through?
  • Are there any browser plugins or addons you can disable? Does doing so resolve the issue?
  • Are you using a wireless, wired, or mobile network? If possible, does changing networks or resetting your router let you through?
  • Are you using any security / firewall applications (e.g. Norton, McAfee, AVG, etc.)? Does disabling them for our website, let you through?

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William D
Community & Social Media Support
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