Sharing on social

JeffF537
Regular Participant

Sharing on social

Do any of you get annoyed like I do as the sharing on social button never works? Nor does calling support? Sad

9 REPLIES 9
William_D
Moderator

Hello @JeffF537 ,

 

Here are the hours of operation and phone lines for support. Is there a particular number you're unable to contact?

 

Regarding social share, can you elaborate at all on what isn't working? Are you receiving any error messages you can screencap for us, or are you being improperly / not redirected at all when you click on Social Share from an email's reporting page?


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William D
Community & Social Media Support
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JeffF537
Regular Participant

Screen Shot 2021-07-11 at 12.36.05 PM.png

JeffF537
Regular Participant

Here is the screen shot I get EVERY TIME. I have called for support and been told the image file size is too small but I get error even using the default "newsletter" image. Since I've tried calling, and my office manager also called I guess since I am also CEO I am sharif that it dissent work and I only have limited time. Really this is an unknown but and nobody has trouble sharing on social? DO any of the competitors do this better?

Hello @JeffF537,

 

Can you please try selecting Manage Posts and also select the option to try again? Thank you! 


Zoe H.
Community & Social Media Support

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JeffF537
Regular Participant

I have done that at least 10 times. Thus my frustration. IS this an unknown bug.

Hello @JeffF537,

 

Can you try disconnecting and removing the app then reconnecting? Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
JeffF537
Regular Participant

I accepted solution in error as I am new to this system. I can try that as soon as I retrieve password from my office so I can log back in. But I am not hopeful as I have same issue on iPad. Am I the only one with this problem?

Hello @JeffF537,

 

We have received some reports of this happening and disconnecting the app from social media and also on the account has shown success. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hi @JeffF537. I wanted to check in from your conversation over the weekend. Were you able to retrieve your Facebook password and connect your social accounts?


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.