Hello @JimmyO ,
Can you elaborate at all on what your problems are? Are they affecting a specific platform or page, or are multiple social media accounts and business pages being affected? Is this issue occurring for Social Share, typically used to share email campaigns to business pages - or Social Posts, which are typically made and managed through the Social tab in the navigation bar? Or are the issues you're referring to occurring for both?
If the issue is predominantly affecting Facebook / Instagram, does the API permission reset process alleviate your issues at all? FB has a significantly shorter refresh cycle compared to other platforms when it comes to 3rd party API permissions, meaning you'll likely need to perform the following steps more regularly for FB/Insta.
- Disconnect the affected social pages from your CTCT account - Social Share || Social Posts
- Remove our permissions via your social page's management UI - Social Share || Social Posts
- Reconnect the affected social media account to renew the API permissions - Social Share || Social Posts
Also, please keep in mind that LinkedIn, Facebook, and Instagram's APIs prevent from personal account posting through 3rd party services like us. So you'd have to manually make posts for personal pages on those platforms regardless.
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