Showing contacts name

JoeJ4
Consulting & Training

Showing contacts name

After creating the email, I continue and select the contact group that I want to send it to.  However when the email goes out it says "Dear Custom Field".  How do I get the names to be inserted after selecting the contact group?

1 REPLY 1
William_D
Moderator

Hello @JoeJ4 ,

 

If you're using the regular email editor (not building purely from code in the Custom Code editor), you'll need to make sure you're actually inserting a Greeting Tag or Contact Details, rather than typing out something like "Dear [Custom Field Name]." Since these are coded elements, the insert option is only way of setting it up so our system will actually insert those details (or default to the secondary setups if n/a).


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William D
Community & Social Media Support
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