Sign-up form integration on safari not working

Participant

Sign-up form integration on safari not working

Hi there,

 

I am having an issue with an html code that we are using for constant contact integration on WIX. The code seems to work on google chrome but it doesn't appear on safari. Would anyone be able to help with this? 

 

Please note: We are using the in-line code for the signup forms instead of the app (lightbox) because the app only allows 100 total submissions unless you pay and we already pay a high fee for our account with Constant Contact.

 

I included pictures as well.

 

On Safari:

Screen Shot 2019-09-29 at 12.15.52 PM.png

 

On Google Chrome: 

Screen Shot 2019-09-29 at 12.16.22 PM.png

Help!

14 REPLIES 14
Moderator

Hi @ImpactAustin 

 

Thank you for reaching out to the Community! These screenshots you have provided definitely help to understand exactly what you are experiencing. Although you have already received assistance from our Phone Support, I would like to share our response here as well. We have received reports of Inline Sign Up Forms not being visible when viewed on Safari 11. It is however important to note this does not happen on any other browsers. Because of this we suggest using a different browser. You also have the option of changing this coding in your website:


<script type="text/javascript">
document.getElementById('password').focus();
</script>

 

Instead you will replace it with this coding:
<script type="text/javascript">
//document.getElementById('password').focus();
</script>


Frankie.P
Community & Social Media Support

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I am having the exact same issue with Safari version 13 (13.1), can you offer an edit to our code? I'm not sure on what to do

 

<!-- Begin Constant Contact Active Forms -->
<script> var _ctct_m = "9d477702b342498a41456482ba5f0e6b"; </script>
<script id="signupScript" src="//static.ctctcdn.com/js/signup-form-widget/current/signup-form-widget.min.js" async defer></script>
<!-- End Constant Contact Active Forms -->

<!-- Begin Constant Contact Inline Form Code -->
<div class="ctct-inline-form" data-form-id="4f1ec763-2208-4cfc-9890-b1957c0e5cf1"></div>
<!-- End Constant Contact Inline Form Code -->

Hi @FirstNameL745688. Were you able to follow the workaround provided by us earlier in this thread? Changing this code will allow your signup form to display on Safari.


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

No, I did not understand what or where to do. It looks like they added 2 backslashes to the original posting code. But my code is very different so I am not sure about what to do.

Regular Participant

Hi there,

 

I am having an issue with an HTML code that we are using for constant contact integration on WIX. The code seems to work on google chrome but it doesn't appear on safari. Would anyone be able to help with this? 

 

Please note: We are using the in-line code for the signup forms

The top one is Chrome and the lower one is Safari

 

I know there was another post about this but I am not sure how or where to edit the HTML code to fix it so I am posting the code so you are able to tell me exactly how to edit the code.

 

<!-- Begin Constant Contact Active Forms -->
<script> var _ctct_m = "9d477702b342498a41456482ba5f0e6b"; </script>
<script id="signupScript" src="//static.ctctcdn.com/js/signup-form-widget/current/signup-form-widget.min.js" async defer></script>
<!-- End Constant Contact Active Forms -->

 

Telling me to use another browser isn't really acceptable, I don't want to inconvenience a customer making them switch browsers really just need some help, please

Screen Shot 2020-05-27 at 1.53.02 PM.pngScreen Shot 2020-05-27 at 1.52.41 PM.png

 

 

Hello @FirstNameL745688 ,

 

Based on your previous case with chat support, and the level of coding and integration elements at play, I felt it best to reach out to our higher level technical team for some additional insight. They're going to do some more digging on this issue, and then follow up with you within the next 4 business days. 


William D
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

I never heard back on this issue, still waiting to resolve it and trying to be patient with Covid stuff going on in the world, but its been over a month.

Hello @FirstNameL745688 ,

 

Our higher level technical team sent an email response to the account's primary email address on June 1st. If you need us to re-send that reply just let us know.


William D
Community & Social Media Support

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Occasional Participant

Can you please help me with this sign up code so that my sign up form will appear in Safari?

I cant find you support email address anywhere and whenever I try the live chat it's always unavailable.

 

Also I tried testing my sign up form I used a completely new email address but I did not receive my automated welcome email...

Do you know why? here is the link to my sign up form so that you can test it  https://www.couplesandbusiness.com/free-ebook-sign-up

 

<!-- Begin Constant Contact Active Forms -->
<script> var _ctct_m = "575b3b4c9c5fa90d359b5a0ced4ee0ee"; </script>
<script id="signupScript" src="//static.ctctcdn.com/js/signup-form-widget/current/signup-form-widget.min.js" async defer></script>
<!-- End Constant Contact Active Forms -->
<!-- Begin Constant Contact Inline Form Code -->
<div class="ctct-inline-form" data-form-id="32121a38-7b91-4c81-8ac6-79b8054064c8"></div>
<!-- End Constant Contact Inline Form Code -->

Hello @ValerieL673 ,

 

Regarding your inline form issue not appearing on Safari, I was able to pull it up on my iPhone's version of Safari. You may try replacing:

 

<script type="text/javascript">
document.getElementById('password').focus();
</script>

 

With this coding instead:

 

<script type="text/javascript">
//document.getElementById('password').focus();
</script>

 

------------------------

 

Regarding the welcome email, it took a little extra time (~5 min), but it was eventually delivered to me. I'm also seeing some recent sign ups that are showing as being sent to. Have you confirmed with these contacts whether or not they've checked their Gmail Promotions tab, as well as their junk folders, to see if the emails were delivered there?

 

It may also be worth remaking your auto-series in the current editor, since the legacy auto system is a bit older in regards to coding, and thus slower in terms of deliverability. If you continue to have issues with your ebook signups receiving the welcome email, it may be worth reaching out to our Deliverability team regarding the emails' deliverability.


William D
Community & Social Media Support

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Occasional Participant

Hello,

 

I have the exact same problem. The popup form works fine on Chrome for instance but not on Safari (tested with Safari 14.0.1).

 

I reduced my HTML file to the bare minimum in order to troubleshoot.

Here's the code:

 

<!DOCTYPE html>
<head>
    <title>Constant Contact form troubleshooting</title>
</head>
<body>
    <h1>Subscribe to our newsletters</h1>
    <p>A popup will appear in 5 seconds</p>
    <footer>
        <script>var _ctct_m="b03f8a6b1d133cddd01f4209ec067828";</script>
        <script id="signupScript" src="https://static.ctctcdn.com/js/signup-form-widget/current/signup-form-widget.min.js" async defer></script>
    </footer>
</body>
</html>

 

 

 On Google Chrome (I tested with version 87.0.4280.67):

Screen Shot 2020-12-03 at 5.26.35 PM.png

 

On Safari (I tested with version 14.0.1): 

Screen Shot 2020-12-03 at 5.28.34 PM.png

No popup. Nothing. I made sure that no key was stored in the local storage as this is how the Constant Contact JavaScript code makes sure to display the popup only on a first visit. And yet, no popup shows up on Safari.

 

Please note that I have the same problem with an inline form.

 

If I understand correctly, the workaround proposed in this thread is to comment out (the 2 slashes //) the JavaScript code that sets the focus on the HTML element with the id 'password'. This workaround is quite specific!

As you can see in my HTML code, I don't have any element with this id.

 

Safari represents a considerable market share, this is a very big issue for us.

Is there any technical support that we could contact?

 

Many thanks for your help!

Sylvie

 

 

 

 

 

Hello @CommArtCenter ,

 

The workaround mentioned earlier is specifically in regards to the inline and pop-up forms not working on the mobile app version of Safari. Looking at your pop-up form vs the code you provided, it looks like the link is slightly different. In the universal code we provide, the link is showing as src="//static.ctctcdn.com/js/signup-form-widget/current/signup-form-widget.min.js" , but in the example you provided it looks like the link you're including is src="https://static.ctctcdn.com/js/signup-form-widget/current/signup-form-widget.min.js" . Is there a particular reason you've included the https: ?

 

Beyond that, since you don't seem to have the pop-up or inline form live on your site, the higher level technical team and I are limited in our troubleshooting capabilities. I'd suggest plugging the universal code back in exactly as it is from our site (and the inline code for the inline form), and updating us with screencaps of your results. It may also be worth calling in, that way our phone support can connect with the higher level technical team live while you're on the phone for advanced troubleshooting.


William D
Community & Social Media Support

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Hello @William_D,

 

Thank you for your answer!

The reason why I added https: is because I was working in local, and the URL defaulted to file://static.ctctcdn.com/js/signup-form-widget/current/signup-form-widget.min.js otherwise, which was not found (ERR_INVALID_URL).

 

I removed the https: and pushed my very simple example to Firebase hosting and it works on both Safari and Chrome: https://sandbox-b8703.web.app

 

I can now pinpoint that the problem is linked to the implementation of Constant Contact forms using a frame, which is what I am doing on the site I'm building with Wix.

Website: https://sylvieuxe.wixsite.com/troubleshooting

 

Frame source:

<script> var _ctct_m = "b03f8a6b1d133cddd01f4209ec067828"; </script>
<script id="signupScript" src="//static.ctctcdn.com/js/signup-form-widget/current/signup-form-widget.min.js" async defer></script>

 

 

 

On Chrome: popup shows up

Screen Shot 2020-12-04 at 5.04.16 PM.png

Safari: nothing

Screen Shot 2020-12-04 at 5.05.26 PM.png

 

Same with the inline form: https://sylvieuxe.wixsite.com/troubleshooting/newsletters

It works fine on Chrome, nothing on Safari.

 

Let me know if you can spot what the problem is with this implementation. If not, I'll follow your piece of advice and contact support.

 

Many thanks!

Sylvie

Is the site having issues with the sign up form a Wix site? If that's the case, then it'd better to use the sign up form integration as opposed to a sign up form made in our main system. I apologize I didn't ask about that earlier, it's something that would've been noted in the instructions for adding our sign up forms to different site builders. If you continue to have issues after adding this integration version of the sign up form, I'd recommend reaching out to the developers of that integration on the Wix page linked above.

 

If the site being affected by the form issue isn't a Wix site, then I'd recommend calling our support to continue troubleshooting it in a live manner.


William D
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.