Slowness while working in CPE editor

AdamC7127
Regular Participant

The recent major update has made the creating of email campaigns nearly impossible. Anything having to do with text is very challenging. Anything typed takes a VERY LONG time to fill in. The letters come in with several seconds between each one. Instead of a sentence just flowing, it takes 10+ seconds for each word to show up and a full sentence probably takes a minute or more to show up. I cannot go on to another place because if I move the cursor elsewhere the text starts showing up there, so I just have to wait while the text fills in. Adjusting the font size is erratic and at times doesn't do what I need. Changing colors for the background isn't working properly and at time the color for text or background in a particular section changes by itself to something totally different. Bullets disappear at random and won't come back right away if I try to adjust it... I could go on, but I hope there is an update coming soon!

Top Answer
Kyle_R
Administrator

Final Update 10/25/22 - Hi everyone. Thank you for your patience while we were wrapping up some additional testing for our fix. This morning the fix for typing slowness was released for all accounts. Fast typists should no longer notice a severe (3-4 second) lag before their text shows up. If you are still experiencing that long of a lag, please try restarting your browser.


112 REPLIES 112

Hello @CharleneM87,

 

I do apologize that you are having this experience! We are aware of the lag when typing and are working hard to get this fixed. To troubleshoot everything you are experiencing we recommend trying a brand new campaign to see if that shows improvement. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
TaylorC0
Regular Participant

Yep, I second that.  New editor is horrible.  After much difficulty (editor didn't really work at all on Firefox, had to download Chrome to get anything done) finally got an email looking good enough, checked it in preview mode and still looked good, sent email out and it didn't look anything like the original.  Pictures and links missing, formatting all jacked up...

 

We've been customers for over 15 years, but if this is the type of "progress' we have to look forward to, we may have to look for someone else soon.  This is unacceptable.

Hello @TaylorC0,

 

I apologize that your email didn't send properly. Could you provide us with a screenshot of how the email appeared in the inbox so we can take a look? 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I can no longer edit links, either by double clicking or selecting the edit button from the hovering window. Complete amateur hour, 1 step forward 3 steps back with every update. 

TPRG2000
Member

I think it is time for Constant Contact to come clean about this and tell us what happened and what they are doing about it.

 

So far, many new people are posting their grievances about this and we have gotten no real response other than the typical canned responses.  Not even any "damage control".  

 

It just comes across like CC is just ignoring this problem and letting the people who are having the issue walk because it would take too much effort and expense to solve the problem.  

 

The last response here was a month ago.  And that response was just a repeat of the same question that was asked two times before.  We were initially told that it was "not a common problem",  then they acknowledged they were able to duplicate the problem and then stopped responding while half a dozen new people posted about this issue.  And yet, no solution, no statement, no explanation.  

 

CC has pretty much abandoned us and moved on.  

Start getting refunds, folks.  This is NOT what we are paying for.  Constant Contact has a real serious situation and their lack of communication shows us exactly how much of a priority they think this is.  

FerrariAZ
Regular Participant

I have the same problem plus it does not enter the space between words so you have to go back and do it on every single word. They changed the format without having the courtesy to tell us and obviously haven't bothered to test it themselves. . Also it does not allow me to change the email address from which I send my newsletters. Finally a service like this should have reps available 24/7.

Yes, the lack of 24/7 customer service is ridiculous. These new bugs are MAJOR!!!!
TPRG2000
Member

How amazing is it that the support community text box works perfectly?  

Irony in action!

 

Anyway, a possible work around while CC fixes this is as follows:

 

What I am doing is setting up the structure and fields of the email and adding in pictures and such.  Then, I am typing up the text of the email in microsoft word and cutting and pasting into the email and then editing and formatting etc...

 

Not optimal, and def not for the price we are paying, but should keep us all in business while CC goes ahead and fixes this.  Oh, and we should all get 50% discount because of this issue affecting our productivity.  

I’ve tried that too but even the cut/paste function has been affected in my case. Constant Contact needs to fix this ASAP!!
VirginiaDiana
Occasional Participant

I cannot cut or paste either.  It's incredibly frustrating to type out urls that are random letters/numbers. 

AngelaM2354
Occasional Participant

Hello

Anyone having issue with the new changes in CC? 

The text is delayed and the text box keeps pooping to the top when you are using it?

It is taking me twice as long to compose an email?

Hello @AngelaM2354,

 

I apologize that you are having this experience! We are aware of this issue and are currently looking into what is causing it. We recommend creating a new email campaign from scratch or switching browsers at this time. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
linr
Regular Participant

This new format is beyong frustrating!

It is slow, things that worked well before either don't work or are impossible to figure out.

Help!!

What can I do?

Getting anyone on line is next to impossible 7 when you do all they can do is do it for

me but not explain what is going on

Please Please can we go back to the old format.

It worked, this doesn't!

 

Kyle_R
Administrator

Hi folks - Sorry for the lack of updates. We've been gathering info and doing some internal testing. I can confirm we have this raised with the appropriate product team and it's being investigated. We'll update this thread with the next available update.

That's all well and good,  Kyle.   But the reality is that your response is still pretty vague.  

 

You present no workaround.  No solutions.  No ideas about how we can weather this until it is fixed.  

 

Very disappointing.  

 

You guys have a big issue here and until it is fixed, many of us will lose a ton of money.  

 

 

I agree! This is completely unacceptable! constant contact is saying this issue is only affecting a small amount of users. I have difficulty believing that. Meanwhile we are unable to operate our businesses and organizations.

Has anyone else read this and thought "Why does this sound exactly like a Dilbert comic?"

 

"We'll give status reports until the problem is solved or you stop complaining about it"

 

 

KimK8871
Regular Participant

Hi - 

 

We've experienced the same issues with text and the lag in working with images.  It took the us almost twice as long to create a campaign as it used to.  It's been so bad there is consideration of changing to another application. 
Doesn't make any difference with browser or computer...nothing has changed with either.

meganM31
Member
Since the templates have been upgraded, I too am experiencing this horrible lag when typing. I am also experiencing painfully slow buffering when loading photos. This is absolutely ridiculous. I’ve called multiple times and Constant Contact claims they can’t do anything. It’s almost impossible to do my e-newsletter. If it’s not fixed this week I’ll be switching all our accounts to Mail Chimp after 15 years!
DavidC3517
Regular Participant

We are having the same problem with unprecedented delays in entering text, slowness and lagging.

KemmeoP
Occasional Participant

Between last night and today, an update to Constant Contact apparently hit for me. As of today, I cannot insert photos into my emails because I cannot get the library to even load when I hit "replace". This happened to my coworker as well. I have no other windows or programs running. I have tried on multiple internet connections. The last time I let it spin for almost 10 minutes before it timed out. Please help!

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