Slowness while working in CPE editor

AdamC7127
Regular Participant

The recent major update has made the creating of email campaigns nearly impossible. Anything having to do with text is very challenging. Anything typed takes a VERY LONG time to fill in. The letters come in with several seconds between each one. Instead of a sentence just flowing, it takes 10+ seconds for each word to show up and a full sentence probably takes a minute or more to show up. I cannot go on to another place because if I move the cursor elsewhere the text starts showing up there, so I just have to wait while the text fills in. Adjusting the font size is erratic and at times doesn't do what I need. Changing colors for the background isn't working properly and at time the color for text or background in a particular section changes by itself to something totally different. Bullets disappear at random and won't come back right away if I try to adjust it... I could go on, but I hope there is an update coming soon!

Top Answer
Kyle_R
Administrator

Final Update 10/25/22 - Hi everyone. Thank you for your patience while we were wrapping up some additional testing for our fix. This morning the fix for typing slowness was released for all accounts. Fast typists should no longer notice a severe (3-4 second) lag before their text shows up. If you are still experiencing that long of a lag, please try restarting your browser.


112 REPLIES 112
MaryJoC83
Established Member

My update hit yesterday. While in my Library I can see all my subfolders. However, when I am editing my email and try to add an image, I can see my folders, but no sub-folders. That isn't acceptable.  

TPRG2000
Member

Constant Contact, do something about this!  It has been at least a month!  

 

Start issuing credits and refunds until it is fixed!  Enough is enough!

LaurieK2018
Occasional Participant

Just wanted to chime in that I have also experienced a significant lag in typing when I am creating an email. Most often I copy a previous email and change the content so the email has a consistant look from week to week. The lag in typing happens no matter what browser or computer I am using and no matter which of my client's constant contact accounts I am working from. 

 

I also experienced that the header's formatting is gone. I used to have a colored background with white text. Now the colored background has been changed to white and there is no where for me to change this setting. I am very frustrated and now it takes me a lot longer to do my work. I'm looking forward to a fix. 

KHTSRadio
Occasional Participant

Hello,

 

I am writing as the new update is an absolutely atrocious. Not only did no one ask for an update, this update has made work take twice as long.

 

All of our email templates had to be reformatted as none of the existing format transferred. 

 

Trying to load an image and bring up the existing library crawls to load. I am often receiving "not responding" errors and if i'd like to wait for the page to load in which I click yes, because what other choice do I have. 

 

Again, this new update is horrible and did no favors to the clients actually using your platform.

100% agree! 

TerryG8345
Occasional Participant

Bring back the previous version of CC!  The update is harder to use....

meganM31
Member

I have been having similar issues. Have called support multiple times and they keep saying they are trying to fix the problem. I’m at my wit’s end. I have an appointment with tomorrow morning. It looks like I’ll be switching services. Wondering if anyone will miss our $225/month. Been using CC for over 10 years, but this is just ridiculous. A basic e-newsletter is taking me twice the amount of time and many functions are completely unusable.

CathyH2
Frequent Participant

The new layout for Constant Contact Email for building and creating campaigns is not letting me save my work.  It is very touchy also and moves rows easily.  

 

How to I "save" it.  It keeps turning to a dull gray color like it is not active?

 

Not to mention that the colorful and easy-to-recognize format is gone and now all we see are stick figure, cheap,  lazy icons that are hard to tell apart.

 

CC blew it.  This is windows-11 level of tech at the moment.  

MaryJoC83
Established Member

The only improvement is the stick figures are actually labeled! Do you know what a PITA the old figures where for a newbie given very little time to get up to speed?

That's a good point.

 

So, why couldn't they keep the images in the icons AND add a title of what they are?

 

Not hard to program that in!  

It all looks like cuneiform to me, only, less cool.  

Since the latest update to Constant Contact, it is taking me at least twice as long to put together my campaigns. There is major lag time between when I start typing and when text starts showing up on the screen. I will sometimes count to 30 before seeing the letters begin to appear. Don't even try to backspace. What a nightmare. I am also dealing with images not inserting where I put them. I put them in the corner of a paragraph like I have always done and they are being placed above the paragraph. I then have to delete them because I can't simply move them to another location. It may be because I can't sit there for 30 seconds hoping that it is actually doing something and it starts to freeze up. So frustrating. It has seriously interfered with my work. I hope that there is some serious problem solving going on with Constant Contact. 

DMCCD
Regular Participant

William, 

 

I am not having the same issues as OP, but I'm having my own issues with the email editor (the text lag for instance, but also, I cannot change the color of certain elements of my emails, I'm having issues saving, I'm having issues of text fonts randomly changing themselves, and quite a few more problems besides.) I'm jumping on this thread to express my astonishment that the solution you all seem to offer, with every problem that people are expressing with the new editor, is to start a new email from scratch? For real? Read the room! We use this software BECAUSE we can use old emails as templates. Rebuilding makes the task 10x longer... and we're all running small businesses here, we DON'T HAVE TIME to randomly start things from scratch all because Constant Contact can't be bothered to beta test major software changes before forcing us all into using them. Instead of wasting the time of paying customers, waste the time of your own employees. 

 

ALSO - in the future, if you're going to roll out the new software without beta testing, maybe staff up the call center help desk for a little while, because it's impossible to get ahold of anyone that can help you. 

CharleneM87
Regular Participant

Text editor still not working! The support team promised me that problems are being addressed, but the text editor is almost unusable. It's taking three times as long to prepare our weekly newsletter. I'm running the latest version of Chrome on a PC. 

 

Please help, Constant Contact! I've been a faithful user for many years, but ready to move to a new provider. CC also elected NOT to add Google Translate, a very poor decision for those of us working in diverse educational settings. 

Hello @CharleneM87,

 

We do apologize for the experience you have had and for the lack of updates. We've been gathering info and doing some internal testing. I can confirm we have this raised with the appropriate product team and it's being investigated. We'll update the Community as soon as we have more information. 

 

 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
JudyK6038
Regular Participant

Time for me to chime in also. This is an unmitigated disaster and your company should be ashamed. Not only do I experience the lag also but even worse, the editor scrolls off the screen as I move down in the text, making it USELESS! I am actively seeking alternatives and am recommending to all professional acquaintances to avoid your company until you accept responsibility, apologize, and fix it! This has been going on for at least a month and it is clear that nothing has been done to remedy this. 

clsyes
Regular Participant

I am grateful to read your message.  I am having the same issue.  This is the first time in the 2 years I have been using CC that a live person hasn't answered my call in a very prompt manner. 

Hello @clsyes,

 

Thank you for your feedback and we do apologize that you are having the same experience. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
clsyes
Regular Participant

Thank you for your message.  I am having the same difficulties.  I first noticed them on Thursday 8/25/22

To add insult to injury, apparently I was on some kind of "promotional pricing" and my monthly fee just nearly doubled (!!) - does CC know there are other very similar email providers out there?  Some of them are (gasp!) even cheaper and easier to use.

 

I've been with CC since the olden days of email - we're talking 15 years, minimum - and momentum has kept me with them, but I can and I will drop this service with this price hike and an email format that's unusable.

GretchenW07
Frequent Participant

I am experiencing these same issues. Glad (and sorry) I am not the only one. Sure hope this gets resolved quickly as I am on a deadline. 

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