Slowness while working in CPE editor

[AdamC7127]

The recent major update has made the creating of email campaigns nearly impossible. Anything having to do with text is very challenging. Anything typed takes a VERY LONG time to fill in. The letters come in with several seconds between each one. Instead of a sentence just flowing, it takes 10+ seconds for each word to show up and a full sentence probably takes a minute or more to show up. I cannot go on to another place because if I move the cursor elsewhere the text starts showing up there, so I just have to wait while the text fills in. Adjusting the font size is erratic and at times doesn't do what I need. Changing colors for the background isn't working properly and at time the color for text or background in a particular section changes by itself to something totally different. Bullets disappear at random and won't come back right away if I try to adjust it... I could go on, but I hope there is an update coming soon!

[AdamC7127]

Final Update 10/25/22 - Hi everyone. Thank you for your patience while we were wrapping up some additional testing for our fix. This morning the fix for typing slowness was released for all accounts. Fast typists should no longer notice a severe (3-4 second) lag before their text shows up. If you are still experiencing that long of a lag, please try restarting your browser.

[TPRG2000]

Not to mention that the colorful and easy-to-recognize format is gone and now all we see are stick figure, cheap,  lazy icons that are hard to tell apart.

CC blew it.  This is windows-11 level of tech at the moment.  

[MaryJoC83]

The only improvement is the stick figures are actually labeled! Do you know what a PITA the old figures where for a newbie given very little time to get up to speed?

[TPRG2000]

That's a good point.

So, why couldn't they keep the images in the icons AND add a title of what they are?

Not hard to program that in!  

It all looks like cuneiform to me, only, less cool.  

[StAlbansDavidson]

Since the latest update to Constant Contact, it is taking me at least twice as long to put together my campaigns. There is major lag time between when I start typing and when text starts showing up on the screen. I will sometimes count to 30 before seeing the letters begin to appear. Don't even try to backspace. What a nightmare. I am also dealing with images not inserting where I put them. I put them in the corner of a paragraph like I have always done and they are being placed above the paragraph. I then have to delete them because I can't simply move them to another location. It may be because I can't sit there for 30 seconds hoping that it is actually doing something and it starts to freeze up. So frustrating. It has seriously interfered with my work. I hope that there is some serious problem solving going on with Constant Contact. 

[DMCCD]

William, 

I am not having the same issues as OP, but I'm having my own issues with the email editor (the text lag for instance, but also, I cannot change the color of certain elements of my emails, I'm having issues saving, I'm having issues of text fonts randomly changing themselves, and quite a few more problems besides.) I'm jumping on this thread to express my astonishment that the solution you all seem to offer, with every problem that people are expressing with the new editor, is to start a new email from scratch? For real? Read the room! We use this software BECAUSE we can use old emails as templates. Rebuilding makes the task 10x longer... and we're all running small businesses here, we DON'T HAVE TIME to randomly start things from scratch all because Constant Contact can't be bothered to beta test major software changes before forcing us all into using them. Instead of wasting the time of paying customers, waste the time of your own employees. 

ALSO - in the future, if you're going to roll out the new software without beta testing, maybe staff up the call center help desk for a little while, because it's impossible to get ahold of anyone that can help you. 

[CharleneM87]

Text editor still not working! The support team promised me that problems are being addressed, but the text editor is almost unusable. It's taking three times as long to prepare our weekly newsletter. I'm running the latest version of Chrome on a PC. 

Please help, Constant Contact! I've been a faithful user for many years, but ready to move to a new provider. CC also elected NOT to add Google Translate, a very poor decision for those of us working in diverse educational settings. 

[Zoe_H]

Hello @CharleneM87,

We do apologize for the experience you have had and for the lack of updates. We've been gathering info and doing some internal testing. I can confirm we have this raised with the appropriate product team and it's being investigated. We'll update the Community as soon as we have more information. 

[JudyK6038]

Time for me to chime in also. This is an unmitigated disaster and your company should be ashamed. Not only do I experience the lag also but even worse, the editor scrolls off the screen as I move down in the text, making it USELESS! I am actively seeking alternatives and am recommending to all professional acquaintances to avoid your company until you accept responsibility, apologize, and fix it! This has been going on for at least a month and it is clear that nothing has been done to remedy this. 

[clsyes]

I am grateful to read your message.  I am having the same issue.  This is the first time in the 2 years I have been using CC that a live person hasn't answered my call in a very prompt manner. 

[Zoe_H]

Hello @clsyes,

Thank you for your feedback and we do apologize that you are having the same experience. 

[clsyes]

Thank you for your message.  I am having the same difficulties.  I first noticed them on Thursday 8/25/22

[smartypantsguy]

To add insult to injury, apparently I was on some kind of "promotional pricing" and my monthly fee just nearly doubled (!!) - does CC know there are other very similar email providers out there?  Some of them are (gasp!) even cheaper and easier to use.

I've been with CC since the olden days of email - we're talking 15 years, minimum - and momentum has kept me with them, but I can and I will drop this service with this price hike and an email format that's unusable.

[GretchenW07]

I am experiencing these same issues. Glad (and sorry) I am not the only one. Sure hope this gets resolved quickly as I am on a deadline. 

[GretchenW07]

I tried calling the help center. No luck there. On hold the first call for an hour. Hung up and tried again. Another hour and nothing. Pretty typical of an update.....never works as well. My newsletter is supposed to go out first thing Thursday morning but it won't if I can't it to look right. Very unacceptable. Very disappointing.

[DwellCommunityChurch]

This is such an urgent problem--we are experiencing everything described by others. This is not on our end--cache, browser, system, etc.--this is a sudden, dramatic problem. Whatever change you made, please roll it back for now, and test your changes better. As others have said, it's a deal-breaker. 

[TPRG2000]

It took me six hours to do two hours of work.

I spoke to someone today and they assured me that they "tested it" and everything "worked fine" and they made the changes due to "customer feedback" and "maybe something broke" when they rolled it out to the larger group.  They said the changes have been tested for "a year".  

All nonsense.  They simply can't admit that their system is messed up and that their roll out was a total failure.  

They need to revert asap and then start issuing refunds.  

I was supposed to hear back from them but nothing...

This is a giant catastrophe.  

[Beadshop.com]

For whoever is reading this, the recent updates are awful. I'm now wasting so much time with very user-unfriendly changes. I wish you would go back to the old layout while you figure out a way to make the new one work, because it's NOT working. Everything is super-slow to load. Saved items are no longer saved. The ability to find our company's colors for fonts and layouts is so much more difficult. The functionality of adding products linked with our shop has gone out the window and it's a function I will not even waste my time attempting to use any more. I am now wasting time not only with CTCT's "upgrade" but with researching other companies that will hopefully cater to their customers a lot better.

[LindaC53]

Thank you, Beadshop! I wasted so much time this past week. When things got so bad that I called tech, they indicated there had been no major changes to the software. Felt a little bit like gaslighting. I am hunting for a new platform because my time is just too valuable for this frustration! 

[TPRG2000]

We are entering September with no solution in sight.  The lag is maddening and stress inducing, especially when trying to meet a deadline.  

The software is a mess.  There were issues before this, but at least it "functioned" and I could complete stuff.  

Now, it takes me half an hour to type one paragraph.  And the faster you type, the SLOWER it gets!  I can type a sentence, go get a drink of water, and come back and it still hasn't typed out.  

Also, notice the "top answer" isn't really an answer.  They are just ignoring the complaints until people get so tired of complaining that they simply stop or cancel their subscription.  

Constant Contact made a huge mistake here, and the people who leave are really just the cost of doing business.  I figure they factored in the loss of accounts when they did this roll out, as most tech companies do.  They really don't care because they figure that once the system actually works, they will just raise the prices and throw a bunch of money at marketing to get new customers while the rest of us are just tossed in the trash.  

Folks, ask yourselves one question:  Has ANY tech company ever been concerned about losing customers during an upgrade?  Has there ever been a single company that actually took customer complaints seriously?  We all know the answer to these questions, and others like them, so don't expect Constant Contact one of the giants in the email marketing industry, to take any of what we say here seriously.  They just don't care and they were expecting this.  If they lose 10% of their accounts, it's just the cost of doing business.  

We don't matter.  

[TammyT41]

Constant Contact apparently updated its customer interface (the screens look different), and ever since then, there's a significant lag time when typing or deleting characters in campaign messages. Is anyone else having this problem? How can it be fixed? 

[SusanW319]

Nearly two months since this topic was created and we've gotten nothing more than form responses. I do appreciate the community support members filling us in when they can - it reads like you aren't being told much of anything either and are in a difficult spot with a company that is severely de-prioritizing actual customer experience and feedback. But hey, the new icons and ui sure look sleek and modern now!

I've given up on the issue being resolved in any kind of timely or satisfactory manner, and will be joining the other customers of 15+ years in moving to a new service. Not looking forward to the headache of migrating all my lists and rebuilding my email templates, but when the proposed solution here is to just start the campaign from scratch anyways, why wouldn't I take my business somewhere else? Very disappointed but Constant Contact just isn't what it used to be, and I can almost guarantee I'll get better service at a better price elsewhere.

[user44210]

Suffering time lags on one browser and lack of spaces between words on another. It is unusable. I switched to Constant Contact as an alternative to , but I am going to have go back to them as this is unworkable. Are we due compensation or a refund on our money?

[MaryJoC83]

Chiming in as another user NOT happy with the lack of response by ConstantContact to this barrage of complaints by users. Our company's needs are relatively simple. When I took over doing the emails, there was a bit of a learning curve. Now I have a template built and can set up our very simple weekly promotion email. That was....until the latest editor update. PLEASE fix this! or rollback the editor until you do.

[LaceyT3]

I'm having the same issue. I type, and it takes forever to load.

[PattihMCBDD]

Recently, typing in the email builder has been very slow. Words/letters will appear with a significant delay after actually typing them. No other lagginess has been noticed, but this slows down workflow significantly. Additionally, I cannot move the cursor anywhere until the typing finishes.