Slowness while working in CPE editor

[AdamC7127]

The recent major update has made the creating of email campaigns nearly impossible. Anything having to do with text is very challenging. Anything typed takes a VERY LONG time to fill in. The letters come in with several seconds between each one. Instead of a sentence just flowing, it takes 10+ seconds for each word to show up and a full sentence probably takes a minute or more to show up. I cannot go on to another place because if I move the cursor elsewhere the text starts showing up there, so I just have to wait while the text fills in. Adjusting the font size is erratic and at times doesn't do what I need. Changing colors for the background isn't working properly and at time the color for text or background in a particular section changes by itself to something totally different. Bullets disappear at random and won't come back right away if I try to adjust it... I could go on, but I hope there is an update coming soon!

[AdamC7127]

Final Update 10/25/22 - Hi everyone. Thank you for your patience while we were wrapping up some additional testing for our fix. This morning the fix for typing slowness was released for all accounts. Fast typists should no longer notice a severe (3-4 second) lag before their text shows up. If you are still experiencing that long of a lag, please try restarting your browser.

[SHSTC]

Hello,

I am trying to add a text box to an email and it won't drag and drop as it usually does. 
Instead, the system freezes up and I have to close the window and log in again and the same thing happens on repeat.

I tried a new browser, a new window, etc. and nothing is helping, HELP! 

Thank you,

NM

[ArzoA1]

I called customer service last week about a serious issue I am having with lag time I am experiencing in both typing in new messages and also uploading photos. It is a big problem because it is doubling the time it normally takes for me to produce my weekly newsletter. I need to have this addressed. Customer service told me it was related to the system upgrade and will be resolved shortly. But this continues to be a problem now for weeks. Please advise.

[LisaW9162]

I just called tech support about this issue. I thought it might be related to copying a campaign multiple times so I only copied it once and was working on that version. Tech Support told me to clear my cache and cookies in Google Chrome. I asked if that didn't help was there any other option to speed up the typing response and they said, No.  This really needs to be addressed. I've noticed the problem since July.

[TiffanyH2015]

This new editor is absolutely dire. The editor will appear to have updated a heading or text box, but it won't save properly and it reverts back to the old content once mailed. On top of the lack of Firefox functionality, and the text color issues mentioned above...it has caused our organization a lot of stress and time wasted.

[Kyle_R]

Update 10/6/2022: Our engineers are in the process of finalizing a fix to the lag when working in campaigns. We found the cause was the autosave functionality attempting to save the campaign much more often than needed. We will update this post again once we hear the fix is ready to be implemented in accounts.

We apologize that we have not been able to provide more timely updates. We felt it was best to update this post when we felt we were close to implementing a solution instead of replying with no true news to share. The lag was connected to other issues that have popped up in the CPE editor and we believe once this is fixed, other improvements will be done as well

[OzB1]

Yes, as many have said, it's been going on afor a long time. I don't want to switch as we have tears of data here, but if this continues, we'll have to.

[JulieC338]

I just found this thread because I was ready to throw my laptop across the room in frustration, waiting for my typing to show up (and my images to load into the "images" pane - I had to back out, come back in, back out, come back in several times, and there was a big blank space where my images were obviously going to be in the build sidebar...but they took 5+ minutes to show up there. This has never been an issue before!!).

The typing issue, along with the feedback I've given repeatedly about the need to be able to select multiple blocks to copy (and the ability to select where to paste them, instead of just immediately after), are making me hate CC. It feels like every 'improvement' CC makes doesn't actually address real needs, and instead causes more problems. Thank god I only do one newsletter a month.

[SusanS222]

do you have an expected completion date? I need to work on a newsletter, but don't want to do it with the current lag time.

[dorism11]

I've found in the years I've been with CC that it takes them forever to never to resolve an issue. Because I also have tons of data with CC and simply don't have the time and energy to switch, I have a workaround. Not ideal but it seems to work. I create my text elsewhere in Notepad or Word and do a copy/paste. It shouldn't have to be this way but sadly it is what it is.

[OzB1]

Thank you for the suggestion, much appreciated. Yes, that's a good workaround. Much appreciated.

[SRROA]

I am curious if there was some update or if there are any issues with your program. The last week Constant Contact has been glitchy, saving in a weird way or not saving and the program is not working the same / efficiently. Any suggestions? 

[PatrickS5381]

The time needed to create a weekly newsletter has doubled. CC is too slow  to be usable. When typing a sentence, it takes 4-10 seconds for the words to show on the screen. The issue is worse when you need to backspace and correct a typo. I called a few months ago and was told it could be the cookies/cache, to may tabs open is the browser, wrong browser, or under powered pc. I have the same issue on different pcs, different browsers, all with cleared cache. I've spoken with CC twice in the last two weeks. If this doesn't get corrected I'll need to move to another tool. Any ideas?

[Caitlin_M]

Hi @PatrickS5381. We are investigating reports of slowness while working in the editor, most likely the cause being the program autosaving your work too often. Work is underway to review the issue.

[TPRG2000]

This is exactly what I predicted and reported, and it seems CC is moving forward with the investigation.  

[GregM2360]

I'm tired of the editor being slow. It is so slow for me right now, I can't get any work done. Please look into this.

[BodyH]

The issue is no different as of September 23, 2022 using Chrome. The delay issue makes CC essentially impossible to use. Please be transparent about when this is going to be fixed or MailChimp here I come.

[TPRG2000]

After speaking to the Survey Department, I reported to them that I believed the auto-save was what was interfering with the typing and causing the lag.  I saw this before with two other programs over the past 10 years, and it seems to be the issue that the tech department here is working on.  

I know we all want to see this solved soon, and that we don't want to migrate.  But this ongoing dialog here is really helping CC make the corrections.  They are aware of the problem and are trying to fix it.  

It would seem that the auto-save  is the cause of the issue, as I predicted, and perhaps if they allowed us to turn auto-save on and off it would easily solve the issue.  Let's  hope they fix this soon.  

[OACP]

Really useful to hear of other experiences as we first raised this in January and on a number of occasions since. For us we get:

• intolerable lag time on typing, deleting, cutting and pasting
• the functionality for adding/ replacing images disappears and the whole page has to be reloaded every time for a new image to be added from the library
• formatting colour of text or blocks often impacts other parts of an email, ie; they change colour too, which then has to be changed back

I wanted to know if each account only has one access point so if more than one user from a business is working, do we get half the response time?

The responses I get are: clear your cookies/ use another browser/ turn everything else off when you're using it, but I have no problem running resource intensive Apps like Teams. And the suggestions just don't work for me. We also have been told our account has been added to the investigation, but never get resolution focused feedback.

CC used to be a responsive and feature strong App, but this current version is so bug-ridden it's almost unusable.

[OACP]

I should also have added that the default settings for, eg link or text colour, often don't work. You can check by going to design > Links and hovering over a different colour. Some links change colour but others don't. 

[SophiaL37]

It is September 28th. This is not workable. An error message appears within the text as I type "Unable to save". Consistently. I will try someone's suggestion about copy/paste body of email, but really? This software has gone appreciably south/downhill since these recent updates and we feel forced to look for a replacement. This is NOT something we want to do, yet, the time wasted now is ridiculous. I have been with CC for almost a decade. Very disappointing.

[ManuelR398]

I have seen other feedback regarding the copy/paste function and the keyboard lag with creating new campaigns. Specifically when creating new campaigns based on previous campaigns. This has caused me a lot of time and work. I have basically had to rebuild from scratch a monthly newsletter that uses the same format each month but the lag time is awful. The copy/paste glitches have made it even harder. Now I realize there is no more predictive text in the insert link box, so I have to recreate email addresses and URL addresses every time rather than getting a drop-down box with choices. These glitches have made my job a lot harder and more frustrating. Are there solutions to these issues? I'm very unhappy with this. 

[Zoe_H]

Hello @MelissaG3037 , @SarahG4 , and @PSavino 

We do apologize for the experience you have all had with our editor. We are currently aware of this issue and it appears this has been happening in longer newsletters. Please try shortening your newsletter or clearing your cache and cookies and that may show some improvement. We also suggest you submit your feedback to our Help Center so our engineering team can review that as well!

[Kyle_R]

Hi all - Wanted to get a quick update out before the weekend. We believe we have a fix for this in our testing environments. We are going to spend some time testing with folks next week to make sure some of those effected can confirm it works for them before we roll it out across the board. Just to make sure it doesn't cause any issues. If all goes well, I hope to provide a very positive update next week, which I'll post here and pin to the top of this thread.

[JUSTINEL737]

Why is constant contact so slow? This has been slow for weeks now. When I edit emails newsletters to send out to my members and try type, I have to wait a good minute for the text to appear. This is slowing down my work ALOT! No other programme is slow, only CC. 

What is being doesn't to fix this? 

I am paying a lot per year for this service and you are NOT delivering right now!! If nothing changes soon, I will look into other providers but tbh it's all hassle I could do with out so please just fix the problem asap. 

Frustrated  user. 

[Kyle_R]

Update 10/14/22: Hi everyone. A fix was applied today to around 25% of accounts and roughly half of the folks that commented on this post, as we were trying to target it at those who had previously reported experiencing the issue. The reason for applying the fix in batches was just to get some initial feedback, if there is any, so that we can adjust quickly if we need to. Next steps will be determined on Monday, so the remaining accounts needing to have the fix enabled should follow pretty quickly I'd imagine. Just trying to handle this carefully. More updates next week!