Slowness while working in CPE editor

[AdamC7127]

The recent major update has made the creating of email campaigns nearly impossible. Anything having to do with text is very challenging. Anything typed takes a VERY LONG time to fill in. The letters come in with several seconds between each one. Instead of a sentence just flowing, it takes 10+ seconds for each word to show up and a full sentence probably takes a minute or more to show up. I cannot go on to another place because if I move the cursor elsewhere the text starts showing up there, so I just have to wait while the text fills in. Adjusting the font size is erratic and at times doesn't do what I need. Changing colors for the background isn't working properly and at time the color for text or background in a particular section changes by itself to something totally different. Bullets disappear at random and won't come back right away if I try to adjust it... I could go on, but I hope there is an update coming soon!

[AdamC7127]

Final Update 10/25/22 - Hi everyone. Thank you for your patience while we were wrapping up some additional testing for our fix. This morning the fix for typing slowness was released for all accounts. Fast typists should no longer notice a severe (3-4 second) lag before their text shows up. If you are still experiencing that long of a lag, please try restarting your browser.

[OACP]

So how do we know if we are part of the lucky 25%?

How will we know if this fix has resolved the issue?

If my CPE is still slow, has the fix not worked, or am I part of the 75% whose accounts are not fixed? More transparency and explanation needed.

And if the slowness was caused by auto-save as acknowledged somewhere in this thread by a CC administrator, your customers, including me, have been pointing this out for months. Why has it taken so long to respond and potentially resolve?

[BarbaraB20]

Hi Kyle, 

Any update as of today? I have been experiencing the lag issue for about two months now and am at my wits end. It takes at least a minute for text to show up after I have finished typing it! Very frustrating. Thanks in advance for any new info you are able to provide.

[SusanS222]

I agree with OACP below, we need more info. How do we know if our fix didn't work, or if you haven't worked on our account yet? Will we be emailed when the fix has occurred or do we keep having to log in here to see what's happening?

[SusanS222]

it's now thursday, you said next steps determined monday. we need an update and a fix. if not done very soon, we will be leaving to find another platform

[Kyle_R]

Apologies for the delay in follow up and for any questions raised from my response. I should have been more clear.

The plan is to roll out the fix to all accounts next week as long as all testing has gone well this week.

The smaller, more targeted fix from Friday and the time spent this week is allowing our support team to make outbound phone calls to some folks that previously reported the issue so that we can get them on a call to do some live testing and observation outside of just our test environments.

If you use the like button on this comment to kudo the post or reply I'll see about getting your account opted in for the fix ASAP ahead of the general rollout, if you're interested. No guarantees since the general rollout fix could be as soon as Monday, but I know everyone is eager to have this fixed.

Once the rollout is out for everyone we'll update this post as well.

[BrookeC90]

We've been having this problem as well. I know I type quickly but all other interfaces seem to be able to keep up with me; the CC editor is the only platform I've found that has such a significant lag (often 3-4 full seconds). A fix would be amazing.

[OACP]

So this is my understanding of what's happening:

• a trial fix is being/ has been done this week, but customers don't know if they're are the lucky ones (even though we all purchase your services)
• if we like your post, we get even luckier and we may get the fix earlier (even though we all purchase your services)
• liking your post seems to indicate that we're interested in having a working product (that we all pay for but doesn't work properly at the moment) - presumably not liking your post means we're happy with a sub-standard product?
• your support team has called some 'folks' (ie; your paying customers) who previously reported the issue - we reported it on multiple occasions, but you haven't called us

I think the customer service needs to step up. It's ironic that a company that provides products to help communication, seems unable to get communication to its customers right.  As you have everyone's email addresses, why don't you use CC to send a clear explanation of:

• what the issue is
• what you are doing to fix it
• when it will be fixed

[SusanS222]

Excellent post! I agree completely. I'm looking into switching to now

[Aldercoop]

Hello, replying in hopes that the fix can be applied for my account. Thanks for working on this

[CeliaS95]

It is Monday, October 24th...........I FINALLY created a newsletter for our church but with many frustrations.

I use Google Chrome and the typing is very hesitant or slow; not real time.   I did "save" and "done" and kept losing data and had to start again.  Then when I want to "save" something.........I cannot save.........it was "grayed out".   Please advise what is happening or why it is happening.

[Kyle_R]

Final Update 10/25/22 - Hi everyone. Thank you for your patience while we were wrapping up some additional testing for our fix. This morning the fix for typing slowness was released for all accounts. Fast typists should no longer notice a severe (3-4 second) lag before their text shows up. If you are still experiencing that long of a lag, please try restarting your browser.

[SophiaL37]

Hi Kyle,

I do notice that the typing is better. The images are still slow to load, however. Is there a plan for that fix?

Thank you.

[Caitlin_M]

Hi @SophiaL37. Where in the creation process are you seeing a slow loading of images? Is this in the Insert Image popup window or in the Images sidebar?