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So many bounces this week

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ErinM676
Occasional Participant
‎08-07-2020 02:10 PM
‎08-07-2020 02:10 PM

So many bounces this week

I had over 40 bounces, mostly people with the same carriers: Aol.com, bellsouth.net, att.net. I have contacted several of these individuals and they have no idea why. I also have been personally unsubscribed from 2 lists because my email was bounced. Help? Not sure if this is the correct place for this, nut it seems to be a widespread issue.
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William_D
Moderator
Moderator
‎08-07-2020 04:56 PM
‎08-07-2020 04:56 PM

Re: So many bounces this week

Hello @ErinM676 ,

 

I would recommend calling into our Deliverability team. They're likely have better insight regarding these domains, and in regards to which type of bounce occurred for them.


William D
Community & Social Media Support

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ErinM676
Occasional Participant
‎08-15-2020 06:06 AM
‎08-15-2020 06:06 AM

Re: So many bounces this week

Thanks...never got through. Must be a widespread issue. See next message.
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Timothy_G
Employee
Employee
‎08-15-2020 10:53 AM
‎08-15-2020 10:53 AM

Re: So many bounces this week

Hello @ErinM676 ,


Our Deliverability team is available by phone Monday through Saturday. If you have any problems reaching them, you can also call our support phone line and request a transfer to the team.


Timothy_G
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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WilliamC510
Occasional Participant
‎08-14-2020 11:53 PM
‎08-14-2020 11:53 PM

Re: So many bounces this week

Well for my last two newsletters I've had nearly 50% bounce rate but I can't connect with Constant Contact so the problem continues. Very disappointing and frustrating. Today's bounce was 346 our of 714. 

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ErinM676
Occasional Participant
‎08-15-2020 06:05 AM
‎08-15-2020 06:05 AM

Re: So many bounces this week

Wow...do you think it was their updates? I had only 3 this week, close to normal.
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