So many bounces this week

ErinM676 · ‎08-07-2020

I had over 40 bounces, mostly people with the same carriers: Aol.com, bellsouth.net, att.net. I have contacted several of these individuals and they have no idea why. I also have been personally unsubscribed from 2 lists because my email was bounced. Help? Not sure if this is the correct place for this, nut it seems to be a widespread issue.

William_D · ‎08-07-2020

Hello @ErinM676 ,

I would recommend calling into our Deliverability team. They're likely have better insight regarding these domains, and in regards to which type of bounce occurred for them.

William D
Community & Social Media Support

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ErinM676 · ‎08-15-2020

Thanks...never got through. Must be a widespread issue. See next message.

Timothy_G · ‎08-15-2020

Hello @ErinM676 ,

Our Deliverability team is available by phone Monday through Saturday. If you have any problems reaching them, you can also call our support phone line and request a transfer to the team.

Timothy_G
Community & Social Media Support

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WilliamC510 · ‎08-14-2020

Well for my last two newsletters I've had nearly 50% bounce rate but I can't connect with Constant Contact so the problem continues. Very disappointing and frustrating. Today's bounce was 346 our of 714.

ErinM676 · ‎08-15-2020

Wow...do you think it was their updates? I had only 3 this week, close to normal.