Social Media Facebook and Instagram Unable to post to account

Participant

Social Media Facebook and Instagram Unable to post to account

I have a company FB page with a link to my Instagram account. Every time I try to post to Instagram Constant Contact states they cannot find my Instagram account.  the names are not the same on the account. The only option is to have a business account with Instagram. I do not want to pay for that type of account. 

 

Why can I not link them? 

 

Any help would be appreciated. 

 

Jessica 

3 REPLIES 3
Employee

Hello @JessicaO956,

 

Thank you for reaching out to the Community! I do apologize for any inconvenience, but Instagram does require we use a business account in order to post from our service. I will submit your feedback on this and please take a look at this helpful article for more assistance. Thanks! 


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

I have business accounts and mine is doing the same thing though...

Hello @AmyC8091,

 

I do apologize that you are having the same experience. Can you please try disconnecting all of your social media accounts from social posts and trying again? Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.