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Social Post Creator - Error?

ZenonDance
Participant

Social Post Creator - Error?

There seems to be something wrong with the social post creator page today. When I arrive to the page is blank. When I first tried to submit feedback it did ultimately load after a few minutes. Now when I try to refresh it brings me to an error screen. Seems to be just loading very slowly, but not usable today.
1 REPLY 1
William_D
Moderator

Hello @ZenonDance ,

 

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William D
Community & Social Media Support
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