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BarbaraS0
Occasional Participant
‎10-20-2021 12:45 PM
0 Votes
‎10-20-2021 12:45 PM
You seem to be having trouble loading social share posts. This has happened before. My time is limited. What's up?
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1 REPLY 1
William_A
Administrator
Administrator
‎10-20-2021 02:52 PM
0 Votes
‎10-20-2021 02:52 PM

Hello @BarbaraS0 ,

 

It looks like all of your social profiles are failing to even post, let alone provide reporting. This is typically caused when there's an interruption between our API and the social platform's. Some social platforms will also regularly require the connection and permissions be refreshed every few months. 

 

Does disconnecting your social platforms from your CTCT account, removing our permissions from those platforms, and then reconnecting them to your CTCT account allow your posts to go through?


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William A
Community & Social Media Support

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