Social Share Buttons

LindaB619
Participant

Social Share Buttons

Hi there!

 

We've been working to try to set up the social share icons in our emails, however, when we test the email it appears to link back to the knowledge base article about how to social share rather than the recipient's social pages. Is there a step we are missing in the setup to make this connection possible?

 

Thanks!

3 REPLIES 3
William_D
Moderator

Hello @LindaB619 ,

 

Until the email is sent live, those share buttons won't be able to connect with a recipient's social platform for logging in.


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William D
Community & Social Media Support
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Thanks so much @William_D! Does this rule apply to the test emails as well?

Test emails and previews will not have all the same functionality as live sendouts. Similar to how certain personalizations and insert contact details functionalities will not work until truly sent to a contact.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.