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Social Sharing adding twitter account error

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Occasional Participant

Social Sharing adding twitter account error

Hi I am trying to add my twitter account to the social area and it gives an error saying that I can't connect more than one twitter account - but I am only trying to add one.

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Moderator

Re: Social Sharing adding twitter account error

Hello @EACTS ,

 

We're sorry to hear you're experiencing some trouble getting your Twitter account linked up. Is this occurring only in the Social Share section (what you set up from a scheduled or sent email's reporting page), or is it also occurring in the Social Inbox (the tab at the top of the screen).Additionally, would you be able to provide a screenshot of the error message or screen that comes up?

I am noticing a Twitter account already connected in the Social Inbox, and am wondering if it might be conflicting with Social Share for some reason. Does disconnecting your Twitter account from the Inbox area, then connecting it in the Share area alleviate the issue?


William D
Community & Social Media Support

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