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Social feature

LucyK57
Participant
‎06-14-2021 03:21 PM
‎06-14-2021 03:21 PM
In the Social feature, when attempting to connect your social media accounts the link pulls up the Facebook login page for both Facebook and Instagram. We need the link for Instagram to direct to the Instagram login page please.
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William_A
Administrator
Administrator
‎06-14-2021 05:22 PM
‎06-14-2021 05:22 PM

Hello @LucyK57 ,

 

That's because a Facebook Business Manager account is needed to access the Instagram business page's info and permissions. This is something Facebook, which owns Insta, requires of 3rd parties. If you need additional information, I'd recommend reaching out to their support.


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William A
Community & Social Media Support
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