Re: Social media link error

OHT-Marketing · ‎09-14-2017

Hi,

Our bilingual email campaigns have two separate social media link bars -- the first one links to our English Facebook and Twitter accounts; the second links to our French Facebook and Twitter. (Each language account has a different URL). Constant Contact is automatically changing the URLs so that both social media link bars become the same.

For example, I set up two different URLs for the two Facebook buttons. Next time I open or edit the email, both URLs have been changed to either French or English. When I fix it, the change is reflected in the next test email, but the URLs change next time I open/edit the email.

Please let me know if there's a workaround. Thanks in advance!

Frankie_P · ‎09-15-2017

Hi @OHT-Marketing

Thanks for reaching out to the Community! So sorry you are unable to have two sets of social media icons linked to different pages. The ability to allow social media buttons to be connected to multiple social media profiles is a feature we do not currently have. However a workaround we do suggest is to not insert the second set of social media icons through the buttons, but as an image. Once these images are inserted into your email you would then make them a clickable link. I apologize for any inconvenience not having this feature may cause. I would be more than happy to track this request in your account and pass your feedback on to the appropriate teams.

Frankie.P
Community & Social Media Support

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MistyT4 · ‎01-06-2018

We have the same issue here.

It would be great if this gets fixed and we can have multiple links included with your social media icons and not through images we import.

thank you so much, appreciate your help with this and hopefully a fix any time soon.

Adrienne_B · ‎01-06-2018

Hi @MistyT4

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.

Thank you for passing along your feedback, I will submit this information up to our product team. The more feedback we get, the more likely we can implement the features you want!

Please let us know if there is anything else we can do for you. Thank you for choosing Constant Contact! Have a great weekend!

Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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