Software not loading

[RajneeshS0]

I have been trying to log into my account for an hour now. It just keeps saying it is loading and I cannot access contacts, campaigns or even chat support. What is going on? This software is getting worse and worse!

[William_A]

Hello @RajneeshS0 ,

Are you still experiencing the issue? Does performing any basic connectivity troubleshooting alleviate the issue? Please keep in mind that when I say connectivity, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.