Some of my lists have disappeared

LawsonA5
Participant

Since you converted to the new system, this is the first email I've tried to send. But some of my lists have vanished. Naturally I'm not happy about it. Can you recovered the lists that were somehow deleted? Also, I used internal links to make it easy to navigate the newsletter. Now my readers have to scroll through every topic listed at the top of the newsletter instead of clicking on a topic of interest. Why did you not carry internal linking into the latest version? Lack of internal linking is a good reason to move to one of your competitors. Add that you have lost some of my lists and I'm not a happy customers. Your attention to this feedback will determine whether I remain on your service to get a new one. 

1 REPLY 1
William_A
Moderator

Hello @LawsonA5 ,

 

I'd suggest calling our general support line so they can work live with our Tier 2 team to look in the logs, and see if they can find the lists you're describing. It may also be worth reaching out to anyone else with access to your account if they've updated your contact lists at all. The switch to the newer contacts dashboard wouldn't have removed any lists.

 

Anchor links are no longer recognized or compatible with most email clients, and don't work on mobile app versions of the email clients. This reason, plus the fact that they're scrutinized much more harshly by spam filters is why anchor links are no longer available in the email editor. 

 

For more info on optimizing deliverability and readability of emails 


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William A
Community & Social Media Support
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