Some sort of automation tools aren't available

[user801496]

Hi,

We're new to Constant Contact - We've set up a new automation series for members who join one of our lists, we have an existing member base and we have A LOT of members ready and waiting to sign up for a new fitness plan we're launching and we're using this system to send out what to do daily / weekly!! 

We've got the PLUS account but when we try and 'activate' the series it says we need to upgrade but we can't upgrade any further.

In a bit of a situation as we we're meant to launch in the next few hours but can't get the email series to work!!!

Any advice?

Thanks

Dom 

[Zoe_H]

Hello @user801496,

Thank you for reaching out to the Community! It does look like we need to fix this on our end so that you can activate your automated newsletter. I did submit this request over to our advanced technical team and they will reach out to you as soon as possible with an update on this. I do apologize for any inconvenience this may have caused. 

[user801496]

Hi Zoe,

This isn't really ideal - We're meant to be launching at 8pm UK Time and we've got around 250 members who are waiting to register!

Thanks for your prompt response though.

[Zoe_H]

Hello @user801496,

We do apologize for the inconvenience and appreciate your patience while we get this fixed.