Space bar not working in Firefox - April 2022

[NeslyO]

Whenever I type text and input space with space bar the space disappears immediately, so if I continue to type the words run together, I'm not having this issue on any other platforms using the same keyboard and browser, any ideas of what might be causing this?  I have a video I can share.

[NeslyO]

Update 6/29/22: While researching the issue behind spacing disappearing in Firefox, other issues were discovered which are related as well. Our engineers are currently working on a fix for the spacing issue when working in Firefox. They are aiming to have the fix implemented by the end of July.

We understand some of you prefer to work in Firefox but for a smoother experience to create and send your emails, the workaround of using an alternate browser is encouraged as we do not see the spacing issue elsewhere. This is not a solution per se but it will help you work in your account in the meantime.

We are requesting the following information to send to our engineers and ask you to include this in a comment:

• Browser type and version (Firefox 99+ or something else?)
• Operating system type and version
• Does using safe/incognito mode work?
• If safe/incognito mode works, does disabling all extensions work? If so, please list the extensions. You can also enable individual extensions until the problem is discovered.
• Is it across the board in all blocks and lines of text, or just specific blocks or lines of text?
• Are you able to replicate the issue in a different browser?

[NeslyO]

Now that this issue was identified and I switched to Chrome which I don't like, for reasons everyone knows, Now the Save to Cloud feature errors and I can't save content that I've written, I stopped trying, thinking it was a server issue and came back later to only discover all my work was lost.  That happened twice, not happy about this, platform stability was one of the deciding factors in switch from to CC, I'm hoping this is not a pattern, not sure where else I can go after CC.

[NeslyO]

Now that I'm looking at what I lost, it was quite I bit of creative thought, gone, so I guess I need to make a local copy of whatever I'm writing before putting it in CC.

[Zoe_H]

Hello @NeslyO,

I do apologize that you are having this same experience! When you select save, what error message are you receiving so we can do additional research? This campaign could possibly need to be recreated to prevent anymore error messages. 

[JAC]

Anyone else having issues when typing? The editor is not recognizing the space bar and all the words are running together. I tried logging out and logging back in and it is still happening.

[William_D]

Hello @JAC ,

Our devs are aware of an issue happening in recent versions of Firefox causing issues with spacing. Other browsers shouldn't be having these issues, and you may be able to get around it by using the private mode of Firefox.

When you're able, could you please provide the following info for our devs' continued troubleshooting:

• Firefox version (Firefox 99+ or something else?)
• Operating system type and version (i.e. Mac or PC and version found in your settings)
• Does using private/incognito mode work?
• If private/incognito mode works, does disabling all extensions work on the normal version? If so, please list the extensions. You can also enable individual extensions until the problem is discovered.
• Is it across the board in all blocks and lines of text, or just specific blocks or lines of text?

[JAC]

Thanks for replying. I am using Firefox: 99.0.1

I did not try it in incognito mode. It finally stopped running together after closing the tab more than once and logging back in. MAC Mojave

It was all in text boxes - new ones as well as old ones that were being edited.

Thank you.

[William_D]

Thank you for providing that info. If and when there's an update to the issue, the devs will notify you directly. If it does start to occur again, try seeing if another available browser or private mode alleviates the issue. If not, please reply here so we can update the case notes with those details.

[Denver_Clipped_Wings]

• Firefox version 100.0  on on both the Laptop and PC, both having the same issue.
  
• Operating system type and version Win10
  
• Does using private/incognito mode work? NO
  
• Is it across the board in all blocks and lines of text, or just specific blocks or lines of text? New Text Blocks seem to work OK, until you close, sign out, sign back in and the problem is back.
  

[WLC0]

Same issue for me in FF; also in incognito.

[Zoe_H]

Hello @WLC0,

Thank you for providing that info. If and when there's an update to the issue, the devs will notify you directly. If it does start to occur again, try seeing if another available browser or private mode alleviates the issue. 

[StephenS372]

I am having the same problem: entering text is extremely sluggish, and spaces between words are removed as I type.  I am running Firefox 100.0, the latest update.  The problem occurs whenever I create a new email campaign; it does not occur when I copy a previous campaign as my template for a new one.  The problem persists in incognito/private mode.

[GuilfordFreeL]

I am having the same issue.  Space bar doesn't work when I am typing, whether it is in a text or a heading.  I can type a whole sentence and zero spaces show up between words.  If I go back and put the cursor in between words and then hit the space bar, it works, but not while typing regularly.  I can copy and paste text from a word document and it keeps the spaces, but then I have to go and change all the formatting every time once it's in the email body.  Not really a solution.  I also tried Firefox in troubleshooting mode, no add-ons, and private mode.  None of them worked.  I'm running the latest version of firefox (99.0.1, 64-bit) on Windows 10 Pro.

[William_D]

Hello @GuilfordFreeL ,

Thank you for the info. We've marked your account as affected, and submitted it to the engineers for further review. If and when they have an update regarding this, they'll notify you directly. In the meantime, I'd advise using a different browser if FF's private mode doesn't alleviate this issue.

[JaneMG]

I had this same issue with the space bar!!! Totally insane. I was using Firefox.  Open in Chrome, no problem-o!

[Zoe_H]

Hello @JaneMG,

Thanks for the update! I am happy to hear switching browsers fixed this for you as well. 

[JulieL34]

I just have to say that being happy that people are being forced to change their browser of choice is untenable, imho.

[SherylS5]

I went in to do my weekly eletter. I copied the eletter that went out last Thursday (4/28). Obviously there's been some sort of update as the "editing" box looks different (e.g., when you want to resize the text, instead of a list of numbers you have to use an up & down arrow). And I'm having this ridiculous space bar problem as well. This is crazy. Yes, I use FireFox, I have no interest in using Chrome. What in the world did Constant Contact do this time?

[Caitlin_M]

Hi @SherylS5. This is an issue we are aware of with Firefox. For a better editing experience, we recommend using Chrome while we investigate this further.

[JulieL34]

Could you provide a status update on this problem? You indicate that it's an issue you are aware of, and you at least imply that engineers are trying to solve it. At one point one of you CC staffers said that you had not been able to replicate the problem. This is very odd, because it seems all you would need to do is open Firefox. My experience tells me that most people who routinely use Firefox are not likely to want to switch to Chrome or Edge. And since our testing shows that disabling extensions doesn't solve it, you really can't continue to blame that as a problem.

Looking forward to hearing where things stand.

[JaneMG]

Had same issue in Firefox.  I've switched to Chrome to edit text until there is a solution. 

[Zoe_H]

Hello @JaneMG,

I am happy to hear that switching browsers has helped!