Whenever I type text and input space with space bar the space disappears immediately, so if I continue to type the words run together, I'm not having this issue on any other platforms using the same keyboard and browser, any ideas of what might be causing this? I have a video I can share.
Aug 18, 2022 10:36:15 AM
Update 8/18/2022: Our engineers are in the process of confirming a fix to resolve the space bar issue in Firefox. This issue arose after an update to the Firefox browser along with a defect we found with additional spaces being deleted in a campaign. We will update this post once we hear the fix is ready to be implemented.
We understand some of you prefer to work in Firefox but for a smoother experience to create and send your emails, the workaround of using an alternate browser is encouraged as we do not see the spacing issue elsewhere. This is not a solution per se but it will help you work in your account in the meantime.
Suggesting to CC clients they use a different browser is not acceptable. How is the solution going from CC? Are you listening to your online community and their concerns? CC has known of the absolute, problematic issue since May. It is now almost September. Surely, you could have this fixed by now, if indeed, CC intended to do that. Shall we assume CC will not resolve this and look at other businesses that did not make their product unusable?
My wife was having the same issue on her lap top running FireFox 99.0.8. Just started happening. I have access to three CC accounts (her account and two others). Oddly, testing today from my PC, (Also using Firefox) there was no space problem in two of those accounts, but when logging into her CC account the space problem was there. Yikes! How weird is that??? I even then upgraded my Firefox 100.0 hoping that would fix it. Not so.
The advice above to use Chrome is a solution because when using Chrome to log in to her CC, no space problem. But really? Hopefully a solution will be found to again allow a Firefox user to have workable access to all CC accounts. Setting up and training my wife to use Chrome JUST to do CC work is a big hardship on this "in-house" tech-trouble-shooting husband. If you know what I mean? HELP!
When typing in text areas in an email campaign the text will not hold spacing in Firefox on Mac. I have not yet tried other browsers to verify this. Example:
I attempt to add simple spacing in between words and this is what I get. I have to go back and add the spaces in after typing my content.
I just started having spacing issues this week. It's not an easy switch to change browsers because all my passwords are saved in Firefox and toggling between browsers is not an option when everything is streamlined with Firefox.
I do apologize that spaces are unable to be used in Firefox. If you can't switch browsers, another option may be to write out all text in notepad or word and copy and paste in the text box. Thank you!
So, four weeks and still no solution? (...and switching browsers is not a solution.) Thank you. For users like me - copying from Word or Pages has helped, but still may need to format to your font choice and size.
I, too, have just recently begun experiencing the exact issue with my space bar with Firefox on a MacBook Pro. The only solution I have found is to switch to Safari.
I've been having the same issue in Firefox (version 101.0) for four weeks now. The tech I chatted with when the problem first appeared suggested trying incognito mode, but that didn't make any difference. Logging into CC in Chrome works, but it's a nuisance to have to use one browser for CC and another for everything else (not to mention that I switched to using Firefox for work specifically to get away from Chrome).
I'm switching away from Constant Contact because of this issue. Been waiting for more than a month for a solution. I understand that I mean nothing to their bottom line. But I would rather give my money to a company that fixes issues they caused with an update
Over one month with no fix. How is this acceptable in any sort of company or service? There are better alternatives out there so do your research people and forget CC, they've long abandoned customer service.
Tuesday, when I logged into my CC account through Chrome browser, as I always do, I got a weird "Internal Server Error" message. CC Cust Svc advised me to switch to a different browser, and FireFox was offered as a solution. Great, I'm into my account and then I have this weird issue with spacebar not properly spacing between words. I review the issue and find it's an issue CC is working on and should be remedied by end of July. Well, it's July 27, which is definitely the end of July, yet nothing is resolved.
So I can't use Chrome and now I can't use Firefox. This needs to be fixed YESTERDAY.
Frustrated and on deadline
I have been having this problem for months as well. Everything is set up on my computer to use Firefox, and for very specific reasons I won't get into here, I'm not using Chrome. Firefox is a major browser, and Constant Contact's product not working on it is unacceptable. I don't want to see ONE MORE "enhancement" to this service that doesn't fix this problem. The goal of fixing Constant Contact's problem by the end of July is a fail. I encourage every user to leave a review for Constant Contact
imho, the solution to this problem is to continue using the 3rd generation editor. However I worry it will eventually be discontinued. The cross platform editor, which is causing this spacing problem, has a few desirable features, including being able to indent a paragraph, but overall it's so elementary as to feel limiting, even quite aside from the spacing issue in Firefox.
A support rep even suggested this to me at one point.
I too am having the problem for the first time today on Firefox 103.0.1 on a 5K iMac. I do stock market commentary daily and had NO problem as recently as yesterday. Also no updates or other changes today. I did talk with your tech support in India; who was helpful with the brackets workaround; although instead I just am using (reluctantly) Chrome until you fix this. Also the technician did not immediately acknowledge the problem; but said I will never be able to type within Firefox 'or' Safari. That made no sense and eventually he relented that it's a known problem you are working on. Hopefully it gets fixed soon. Thanks!
I cannot compose in the CC editing tool- all of my words run together; the space bar doesn't work anymore in this tool. (Working great in this chat!)
This has been months for me as well. Totally unacceptable for a major email marketing company like CC to not have a fix, after months of having issues, for a major platform like Firefox. is beginning to look like a viable alternative...just saying.
I'm on the process of making the switch. I dread that time of week that I have to use CC. Now I just need to increase the learning curve for . Seems CC is quick to charge your CC, however not to quick to make changes so client can have a better client experience. Linkedin is my next step to tell my 20K plus followers about this joke with CC client satisfaction
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