Spam folders

johnb0518
Participant

Spam folders

I have customers and staff that seem to repeatedly receive our monthly newsletter email in their Spam or Junk folders. Is there any way to prevent this from happening? Thank you!

2 REPLIES 2
Zoe_H
Employee

Hello @johnb0518,

 

Thank you for reaching out to the Community! Please take a look at our helpful articles that will give you some tips and tricks on how to avoid the spam filter. If you have more questions regarding this, I do recommend calling our Delivery department. Thank you! 


Zoe H.
Community & Social Media Support

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Hello! This helped me somewhat, and I read the helpful articles I will re-read through them, however in our newsletter we like to include pictures and links to websites that have more information, which seem to send the newsletter into spam folders. I am not sure how to avoid the spam folder problem and still include photos and links.