Statements

Participant

Statements

I requested 12 months of statements and it only shows two. December 2019 and January 2020. I need the statements for all twelve months. Also account shows $ balance, with a charge of $ dollars per month, so why is an invoice/balance due to be generated February 13, 2020 ????

2 REPLIES 2
Participant

Ask for 6 months of statements but get only 2 months?
Moderator

Hi @lkmjen 

 

I apologize for any confusion there may be with the statements on your account. Due to account security we are unable go into your account's billing details. Though we can go over some of our basic billing practices. For instance, Constant Contact is a monthly service. Because of this a fee will be charged from your prepaid balance every month. However if you are in need of assistance with the billing or the invoices on your account please call into our Billing Support directly. One of these agents can help find the answers you need!


Frankie.P
Community & Social Media Support

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