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Still able to retrieve links after the account has been deleted

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Solution Provider

Still able to retrieve links after the account has been deleted

Hi- if the account has been terminated and all campaigns have been trashed can people still access the link embedded in the marketing emails after? 

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Moderator

Re: Still able to retrieve links after the account has been deleted

Hello @DavidC9776 ,

 

If the contacts still have access to the links in an email or some other communication you've shared with them, then they could still potentially access said links. Similarly, if the links have been posted outside of emails (e.g. shared on social media, posted to a website, etc.), then the links would also be potentially searchable depending on the search criteria entered into a search enginge like Google, Bing, etc.

If you're needing links broken in an account, I'd recommend calling into our phone support line, and seeing if you can put in a request to have the links broken. You can also email us at social_support(at)constantcontact(dot)com with your username and request, and we can reach out to the higher level technical team as well. For the quickest response, it'd probably be best to call in.


William D
Community & Social Media Support

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Solution Provider

Re: Still able to retrieve links after the account has been deleted

Thank you. Is it a normal request for links to be broken? Its crazy to me that the links would be available forever? How is the client protected gd forbid they make a mistake? 

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Employee

Re: Still able to retrieve links after the account has been deleted

Hi @DavidC9776 

 

The link does have to be broken. But I understand your concern and have submitted your feedback to our team. Please feel free to reach out should you need anything else. Thank you! 


Adrienne B.
Community & Social Media Support

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