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Store orders not notifying and in an "unclaimed" status on paypal.

AmberJ10
Participant
‎04-04-2021 08:47 AM
‎04-04-2021 08:47 AM

I have 6 orders but all of the payments are unclaimed on paypal (working on answers to that with paypal) and none of the orders sent confirmation emails or notified me that they were ordered. Any suggestions?

0 Votes
3 REPLIES 3
Zoe_H
Employee
Employee
‎04-04-2021 10:47 AM
‎04-04-2021 10:47 AM

Hello @AmberJ10,

 

Thank you for reaching out to the Community! Unfortunately, this will be something that only Paypal can fix on their end. We do apologize for any inconvenience this may have caused! 


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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AmberJ10
Participant
‎04-04-2021 01:35 PM
‎04-04-2021 01:35 PM

Paypal doesn't seem to have an answer either. They keep trying to send me to invoice2go... 

 

0 Votes
Zoe_H
Employee
Employee
In response to AmberJ10
‎04-04-2021 02:19 PM
‎04-04-2021 02:19 PM

Hello @AmberJ10,

 

Unclaimed may mean that your customers could have sent the payment to the wrong email address for Paypal. Is there a chance you have an incorrect email address set up through your store? I apologize that you are having this experience. Try to reach back out to Paypal and see if the email address is correct. Thanks!  


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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