Thank you Marissa. We contacted the CC support team by phone to alert them that this is a problem and might be for others as well. They agreed and went to Tier 2 level support to ask about it. Happy News: they reported there is a major upgrade taking place and the NEW version will fix this, allowing for companies to create their own follow up emails or delete them completely. So we are just going to wait until early January when the roll out of the new version is completely available.