Subscriber is not getting her emails

MichelleW7 · ‎01-06-2020

Have a subscriber that is listed in my contacts but she is not getting any of the emails we are sending out This has happened to her before and the situation was remedied and now it is happening again. Her email address is

Frankie_P · ‎01-06-2020

Hi @MichelleW7

Thank you for reaching out to the Community about your contact! I have taken a look at your account and can see this address is currently unsubscribed. Any unsubscribed contact will not receive emails sent from your account until they have opt-ed back in. Here's an article from our Help Center that goes over how to add back an unsubscribed contact.

Frankie.P
Community & Social Media Support

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