Subscription - Double Billing July

[WUCNetwork]

Subscription

Hi. WUCNetwork has been told the account will be charged July 2019. We thought we paid for a 6 month subscription when we paid last payment. We should not be paying a monthly charge now. Can someone call me  to correct this error for us?

Thank you,

Treava Milton

[WUCNetwork]

Hi. WUCNetwork has been told the account will be charged July 2019. We thought we paid for a 6 month subscription when we paid last payment. We should not be paying a monthly charge now. Can someone call me  to correct this error for us?

Thank you,

Treava Milton

[William_D]

Hello @WUCNetwork,

Thank you for reaching out to us. Taking a look, it appears the notification in question is simply an invoice, letting you know how much money we are taking out of your prepayment pool for the next month.

We only ever charge your credit card / check / bank account once at the start of the prepayment cycle (assuming your contact numbers don't drastically change), but we still provide an invoice to let you know how much we're taking from that prepayment pool and why.

For additional information on how prepayment works, I'd recommend checking out this article about when and how we charge your account, as well as this other article that goes into further detail on prepayment guidelines.

If you have any additional questions or concerns feel free to reply to this thread and one of us would be happy to help!