Hello @NadiaB97. I apologize for the error message that you are seeing. Which page were you trying to access before you saw this message? Have you seen it since posting here in the Community? Please let us know if you need any additional assistance accessing your account and we'd be happy to help.
Hello @Yd9. I apologize for the delay in our reply! We do not have email support but we do offer support over the phone, through chat and also here in the Community! Was there anything that we could assist you with today? We'll be here to help!
Thank you for your patience.
I have submitted a request to my billing team to reach out to you to finalize that cancellation. You should hear from them soon.
Thanks and have a great rest of your day!
Hello @Yd9. Since your account is under a review, you will first need to speak with our Account Review team before proceeding with cancelling your account. Here is a link to their phone numbers and hours of operation.
Hello @Yd9. We have sent over a case to our Account Review team since they are the appropriate team to discuss your account with and have requested for them to reach out to you as soon as possible. Please let us know if there is anything else we can assist you with.
Hello @Yd9. For account security, we are not able to discuss refunds here in the Community but I see that they had contacted you via email last week. I am going to resend that email to you since it has more information about your account.