Solved: Supporter not receiving emails...

CISSC · ‎05-23-2019

I have a supporter who is not receiving emails I am sending through constant contact. The bounce category says suspended, but I have checked his email to make sure it's correct and it is in fact correct. The instructions say to contact support to troubleshoot this in this situation. What can we do to make sure he receives our communication?

Thanks,

Holly

Communities In Schools

Desi_B · ‎05-23-2019

Hey @CISSC,

Thank you for reaching out to us! I would be happy to shed light on this subject. If you click here you can read how a contact actually gets into a suspended status. If you want to get the email address unsuspended then I would recommend giving our support team a call at 866-289-2101 or sending us an email at Social_Support(at)constantcontact(dot)com. Please let me know if you have any other questions!

Desi_B
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

View solution in original post

Desi_B · ‎05-23-2019

Hey @CISSC,

Thank you for reaching out to us! I would be happy to shed light on this subject. If you click here you can read how a contact actually gets into a suspended status. If you want to get the email address unsuspended then I would recommend giving our support team a call at 866-289-2101 or sending us an email at Social_Support(at)constantcontact(dot)com. Please let me know if you have any other questions!

Desi_B
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!