Survey Errors?

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Regular Visitor

Survey Errors?

Anyone else getting this message when trying to copy or create a survey?

We're sorry, but there was an error processing your request. Please try again. (SURV_001)

We aren't able to send any out and customer support was ZERO help!

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6 REPLIES 6
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CTCT Employee

Re: Survey Errors?

Hello @CorinaR2

 

Thank you for reaching out on the Community. We're sorry for the experience you have had so far and we definitely want to get this resolved so you can get back to creating surveys! I touched base with our advanced support team and they are taking this on as a case. The current turnaround time is within the next four business days and they will contact you at the email address associated with your account. If you need any additional assistance in the meantime, please let us know!


Brian_H
Community & Social Media Support

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Member

Re: Survey Errors?

I've been having the same issue all day - for the last 8-9 hours. 

Hoping to get a response from Contact Support shortly. 

Thanks

Jinty Ainsworth

 

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CTCT Employee

Re: Survey Errors?

Hey @JackieB14,

 

Thank you for reaching out to us! I apologize that you keep receiving this error message. Would you mind emailing us your Username so that we can take a closer look? Social_Support(at)Constantcontact(dot)com Thank you for your time! 

 

Desi_B
Community & Social Media Support

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Solution Provider

Re: Survey Errors?

Just got off the phone to follow up on my survey that is constantly giving me SRES_015 when testing it with Skip logic in place.  I sent in this request 2 weeks ago, heard nothing, called back and they can't recreated it now so it must be me.  

 

I cleared my cache, tried two browsers ( 1 computer) and it must be me, not them.  Tried incognito and I am still getting this error.  I don't know what the issue is but hoping someone figured it out. 

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Moderator

Re: Survey Errors?

Hi @EileenF396,

 

I'm sorry about this experience and I understand it is important this gets figured out. I reviewed your previous interactions and researched this issue more. On the bad news side, it looks like a formal fix has not been implemented, as we can't always replicate it and it's not clear what might be causing it (as you noted, you've tried multiple troubleshooting steps and it still happens). We are still investigating, though. On the good news side, it appears that the issue is only happening when the survey has not been published. You can publish the survey and test it the same.

 

You could try making a copy of the survey, publishing it, and then testing the question flow and see if the issue persists. It shouldn't, but if it does reach back out to us so we can research this further. 


Nick S.
Social Media & Content Manager

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Solution Provider

Re: Survey Errors?

Hi Nick,

 

This issue has been for the last 3 weeks.  I called last night and I was told by a Senior Constant Contact Consultant in Boston that he "could not recreate it", so it must have been my computer.  Well, I am an educated IT individual, didn't feel like arguing and went with all recommendations, still no dice.  Went into our offices to try it out, one of my coworkers was able to work within the preview of the survey and I tried it another computer that was just wiped and reinstalled windows 10, no dice.  This is an issue that CC is having with browsers, what is the issue and when is it fixed? Yes, I can copy and paste and recreate a published survey over and over, but why am I wasting my time when I pay you to have a well functioned software? This is unacceptable and the fact that your support cannot "re-create" it and do not know how to navigate a browser to successful navigate your software is wrong.  So, you are telling your paying customers to pound salt because they can't recreate the issue yesterday, but when I reported it, the other support specialist was able? Not one person contacted me nor updated me about the service ticket? This is a constant issue.  I have scoured the web and it's always happening with your software. 

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