The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Survey Invite won't send

SOLVED
Go to solution
Highlighted
Occasional Contributor

Survey Invite won't send

So i put together a survey, and made multiple tests of the email invite. However, come time to send out our final survey, the email invite I scheduled did not go out. I re-scheduled it again and AGAIN when I went to check results, the email was listed as a draft. I go to send the survey email invite again..

 

and it is still not sending. I've copied the invite and tried to resend again and still is listed as  a draft. Capture.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator

Re: Survey Invite won't send

Hi @GlobalP2 

 

Thank you for reaching out to the Community! I can understand how important it is for your emails to successfully be delivered to your contacts. It seems you're having this experience due to the self authentication that you have setup in your account. The good news is our Account Review and Deliverability Specialists are available by phone to further assist with self authentication. In fact it appears this was the information shared with our by our Chat Support as well. Were you able to get in contact with this team? I have taken a look at your account and can see email invites for your survey were successfully sent. Are you still in need of assistance?


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Highlighted
Moderator

Re: Survey Invite won't send

Hi @GlobalP2 

 

Thank you for reaching out to the Community! I can understand how important it is for your emails to successfully be delivered to your contacts. It seems you're having this experience due to the self authentication that you have setup in your account. The good news is our Account Review and Deliverability Specialists are available by phone to further assist with self authentication. In fact it appears this was the information shared with our by our Chat Support as well. Were you able to get in contact with this team? I have taken a look at your account and can see email invites for your survey were successfully sent. Are you still in need of assistance?


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured