Survey Responses gone

RickS421
Participant

Survey Responses gone

I cannot access the individual responses to my survey. Only the anonymous show up.  Can you help!

Thanks

1 REPLY 1
William_D
Moderator

Hello @RickS421 ,

 

It looks like you spoke with a chat agent who tracked the known issue for your account and got it submitted to the engineers already. With that said, for the sake of visibility I wanted to share here as well. Sometimes the old survey system will glitch out, and not show some or most responses.

 

Fortunately, the temporary fix is as easy as letting us know what's up, and then we can refresh your survey results in our backend system. This should allow you to view your survey responses as expected.

 

Please let us know if you have any additional questions.


William D
Community & Social Media Support

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